How To Post Customer Services Jobs
Post Series: Post a Job
- 1.How To Post Sales Jobs
- 2.How To Post Marketing Jobs
- 3.How To Post IT Jobs
- 4.How To Post Accounting Jobs
- 5.How To Post Administration Jobs
- 6.How To Post Civil Service Jobs
- 7.How To Post Construction Jobs
- 8.How To Post Customer Services Jobs
- 9.How To Post Education Jobs
- 10.How To Post Finance Jobs
- 11.How To Post Healthcare Jobs
- 12.How To Post Hospitality Jobs
- 13.How To Post HR Jobs
- 14.How To Post Management Jobs
- 15.How To Post Professional Services Jobs
- 16.How To Post Retail Jobs
- 17.How To Post Transportation Jobs
- 18.How To Post Bar And Restaurant Jobs
- 19.How To Post A Job
To attract and hire customer service representatives, you will inevitably need to Post Customer Services Jobs online. The internet has become the most effective route for reaching an audience, and there are many places where you can post customer service jobs. Exceptional customer service talent can be passive or actively searching for a job opening, and your recruitment strategy should accommodate this when deciding where to place your job posting.
Passive candidates and active job seekers may visit general job boards, the top customer services job boards, and social media. Job candidates may also make a job search using a search engine, such as Google. If you intend to attract customer service representatives, your hiring strategy should target all of these great resources.
In this article, we explore:
- How To Post Customer Services Jobs On Job Boards
- How To Post Customer Services Jobs On Social Media
- How To Post Customer Services Jobs On Google Jobs
- How To Prepare A Customer Services Job Posting
How To Post Customer Services Jobs On Job Boards
General job boards and customer services job boards are hands-down the best places for your job postings. A general job board puts your positions in front of the right candidates with customer experience skills or transferable skills. A customer services job board lets employers hone in on highly qualified candidates and skilled workers who may or may not visit general job boards.
We highlight the general job boards and niche job boards your company should consider below.
THE TEN TOP JOB BOARDS INCLUDE:
THE BEST CUSTOMER SERVICES JOB BOARDS INCLUDE:
As you can imagine, uploading your job listing across this large network of job boards would take a considerable amount of time and effort. The costs to post jobs on all of these job boards would also be high. For these reasons, companies turn to job board resellers.
Job board resellers make it possible for your company to put its customer service job post on these sites with a one-submission solution. Also, job board advertising costs are significantly reduced, which is welcome news for medium and small businesses with limited resources.
Companies can choose a marketing package to suit their needs. Maybe you only need to advertise your job openings on job sites, handling hiring tasks internally. Alternatively, you may want a flat fee recruitment solution that handles CV and resume filtering, phone screening, and interview scheduling on your behalf.
How To Post Customer Services Jobs On Social Media
Promoting your job openings on social media is an excellent way to grab the attention of passive and active job seekers. If you have customer services workers in your network, you can target this talent by adding your job opportunities to your LinkedIn profile, Facebook page, or Twitter account for free. A more active approach is to leverage LinkedIn Recruiter, allowing you to search for the best professionals outside your network.
Discover social media job marketing further in our articles Social Media Hiring Strategies For SMEs and Job Advertising On Social Media.
How To Post Customer Services Jobs On Google Jobs
Logically, companies will want their new jobs to appear in Google search results. Google Jobs appear whenever a job seeker enters a search term such as ‘customer service jobs near me,’ To rank highly, your job post needs to follow certain rules and include specific information.
Advertise on Google Jobs for Free
Advertise on Google Jobs for Free
Just upload your job advert, and we will publish it so that it can be picked up by Google Jobs. We will then send you details of how to log into our site to allow you manage your applications.
You can take a deeper dive into Google Jobs by reading Advertising Jobs On Google – The Benefits Of Being There and How To Advertise Your Job On Google Jobs.
How To Prepare A Customer Services Job Posting
Before you can post your open job anywhere, you need a customer service job description that describes the role and encourages interested customer care professionals to apply.
An engaging job description should be free from confusing jargon and include:
- A job title – that concisely describes the customer service job
- A job summary – including responsibilities, your location, and why candidates will want to work for your business
- Duties and tasks
- Skills and qualifications
- Salary and benefits (check the average salary for your role here)
Job descriptions should include the right words to attract the best applicants. To catch the eye of job candidates, you need a compelling narrative that sells the role by defining the enticing and important tasks, responsibilities, skills, and opportunities.
HOW TO POST A CUSTOMER SERVICE MANAGER JOB
To post a Customer Service Manager job, your job advert needs to describe your business, its objectives, and its team.
To entice applications from customer service managers, you should promote responsibilities such as leading a team and taking ownership of sales targets, customer complaints, and customer satisfaction. They may hire, train, appraise, and mentor junior staff.
To secure a suitable candidate with the proper knowledge, you may ask for someone with previous leadership experience and offer a competitive salary.
Customer Service Manager Job Description Example
Post A Customer Service Manager Job
HOW TO POST A CUSTOMER SERVICE REPRESENTATIVE JOB
To post a Customer Service Representative job, your job ad should state if the role is within a business’s operational office or a dedicated call centre.
The duties that attract candidates include order processing, handling complaints, upselling, resolving issues, and maintaining accurate customer data.
To find a good match, you will need a customer service representative with good communication skills, active listening, and someone who can sell products.
Customer Service Representative Job Description Example
Post A Customer Service Representative Job
HOW TO POST A CUSTOMER SERVICE JOB
To post a Customer Service job, your job advertisement should denote if the role is full-time work, part-time, office-based, remote, or entry-level.
Tasks that attract prospective employees include working in a fast-paced environment, generating sales leads, listening to customer feedback, and answering customer questions.
Your company will need a customer service representative who has the ability to handle complaints, turn callers into new customers, resolve issues, and deliver against call quality and sales goals.
Customer Service Job Description Example
HOW TO POST A CUSTOMER SERVICE ADVISOR JOB
To post a Customer Service Advisor job, your company might choose to post your job descriptions on general or niche job boards, clarifying the products or services related to the role.
Enticing job aspects include answering incoming phone calls, handling customer inquiries, explaining benefits of products, and operating with customer satisfaction and support in mind at all times.
To attract appropriate candidates, your company can include the average salary, if the individual will work full-time or on Bank Holidays, and if prior experience is desired.
Customer Service Advisor Job Description Example
Post A Customer Service Advisor Job
HOW TO POST A TEAM LEADER JOB
To post a Team Leader job, your job ad should describe the customer support team, its goals, and the company’s mission and values.
The responsibilities of a team leader include acting as a contact point for manager and customer service representative communications, setting work schedules, monitoring standards, coaching entry-level staff, decision-making, and running meetings.
It would help if your company asked for an applicant with prior experience supervising staff or working in a customer service team. The person should be a problem-solver, responsible, and passionate about meeting customer needs through phone and email communication.
Team Leader Job Description Example
HOW TO POST A CUSTOMER SERVICE ASSISTANT JOB
To post a Customer Service Assistant job, your advertisement should state if the role is part or full-time and describe the company’s products, subscriptions, or services.
Crucial duties include solving service issues, fielding incoming phone calls and chat sessions from clients, updating contact information, providing support, and selling the company’s products.
To fill the position with a suitable candidate, your required skills should include excellent communication skills, a good standard of English, and a genuine interest in improving the customer experience at your company.
Customer Service Assistant Job Description Example
Post A Customer Service Assistant Job
HOW TO POST A CALL CENTRE JOB
To fill a Call Centre job, your company can use job description templates to create the core customer service representative text, adding your company’s and service’s unique aspects.
The enticing responsibilities include acting as the first person to deliver support and knowledge to clients, managing communication via the phone, email, or chat, making sales, updating contact details, providing support, and building client relationships.
You should state if the role is full-time, the shift pattern, and if you need a customer service representative with knowledge and experience using CRM systems.
Call Centre Job Description Example
All Customer Services Job Descriptions
Many employers have other Customer Service Representative job titles and you will find the job description for these below:
- Bilingual Customer Service Representative Job Description
- Call Centre Job Description
- Call Centre Manager Job Description
- Customer Assistant Job Description
- Customer Service Advisor Job Description
- Customer Service Assistant Job Description
- Customer Service Associate Job Description
- Customer Service Job Description
- Customer Service Manager Job Description
- Customer Service Officer Job Description
- Customer Service Representative Job Description
- Customer Service Supervisor Job Description
- Customer Success Manager Job Description
- Customer Support Executive Job Description
- Customer Support Manager Job Description
- Customer Support Representative Job Description
- Service Coordinator Job Description
- Service Manager Job Description
- Supervisor Job Description
Post All Customer Services Jobs
Get your job advertising and hiring underway with job ads for the following career positions:
- Post A Bilingual Customer Service Representative Job
- Post A Call Centre Job
- Post A Call Centre Manager Job
- Post A Customer Assistant Job
- Post A Customer Service Advisor Job
- Post A Customer Service Assistant Job
- Post A Customer Service Associate Job
- Post A Customer Service Job
- Post A Customer Service Manager Job
- Post A Customer Service Officer Job
- Post A Customer Service Representative Job
- Post A Customer Service Supervisor Job
- Post A Customer Success Manager Job
- Post A Customer Support Executive Job
- Post A Customer Support Manager Job
- Post A Customer Support Representative Job
- Post A Service Coordinator Job
- Post A Service Manager Job
- Post A Supervisor Job
Advertising Job Openings For Customer Services Professionals FAQs
Next, we answer your questions on posting a new role on social media, job sites, or a customer services job board.
WHERE CAN I POST CUSTOMER SERVICE JOBS?
Your company can advertise to fill their customer support job on a general job board, niche job board, or job boards focused on specific business sectors. You can mention your open jobs for free on a careers-focused social media site (LinkedIn) or promote your vacancy on online news sites.
HOW DO YOU WRITE A CUSTOMER SERVICE REPRESENTATIVES JOB POSTING?
Employers can use a job description template and convert this into job ads suitable for posting on a job board. A job ad should include the job title, company location, salary & benefits, responsibilities, duties, tasks, desired personal traits, and qualifications.
WHERE CAN I FIND A CUSTOMER SERVICE MANAGER OR CUSTOMER SERVICE JOB DESCRIPTION?
Employers have free access to our library of 800+ job descriptions.
WHAT ARE THE ADVANTAGES OF JOB ADVERTISEMENTS?
Job advertisements help employers speak to a large or targeted audience, and paid posts maintain search visibility; listed above free ads. If job seekers have set up a job alert, your opportunity could be instantly brought to their attention. Paid recruitment services can also offer extra hiring services, such as candidate screening and interview scheduling.
WHAT ARE THE TASKS OF A CUSTOMER SERVICE REPRESENTATIVE?
A customer service representative will solve problems, answer phone calls, provide support, answer questions and customer inquiries over chat, represent your company and brand, make sales, and ensure customers experience excellent service. A customer service worker will need high-level communication skills and an ability to drive sales and deliver against personal and team targets. Customer service experience is desirable, but technical roles may require product or industry knowledge.
