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Key Roles and Responsibilities in Bar and Restaurant

Key Roles And Responsibilities In Bar And Restaurant
Post Series: Job Description Roles and Responsibilities

Bars and restaurants have certainly been through the wringer in recent years, with shutdowns and restrictions as we worked through the pandemic. With near-normal trading back underway, your bar or restaurant may have found itself short of critical staff. Recruitment drives need to be swift and effective, and this means writing accurate bar and restaurant job descriptions, which should include a list of workers’ roles and duties.

Download Job Description Template

What does a Bar and Restaurant person do?

Your job descriptions should detail the bar and restaurant functions and how the position fits in your establishment or chain. To hire new team members or restaurant managers, you will need to curate a list of duties to ensure you attract candidates with the right mix of experience and abilities.

Depending on the bar and restaurant type, function and size, staff members may oversee:

  • Delivering excellent customer service
  • Serving customers in the bar or dining room
  • Taking food orders
  • Accepting payments and processing transactions
  • Managing inventory and stock
  • Bar and table cleaning
  • Ensuring food safety standards
  • Business management or hospitality management (Restaurant Manager or Bar Managers)
  • Managing front of house staff members (Restaurant Owner or Restaurant Manager)
  • Back of house and kitchen team management (Restaurant Owner, Restaurant Manager, or Head Chef)

Bar and restaurant skills

Job Description Abilities And Interpersonal Skills

To ensure your restaurant or bar complies with regulations, adopts best practices, and provides a great customer experience, you need to hire staff with the right bar and restaurant skills, proficiencies, and qualifications.

To complete their bar and restaurant duties and responsibilities, staff need hard and soft skills that include:

  • Physical fitness and stamina for working in a fast paced environment
  • Excellent customer service skills to ensure great satisfaction and effectively handle customer complaints
  • Interpersonal skills for working as part of a team
  • Knowledge of bar inventory for managing resources
  • Numeracy to manage budgets, handle cash, and reconcile banking
  • Culinary art including food preparation, cooking, and presentation
  • Leadership and people management experience (Restaurant Managers or Bar Managers)
  • Extensive knowledge of cooking stations and other positions for training staff members
  • Marketing skills to attract customers
  • An ability to handle stress for working in a high pressure environment
  • A Bachelor’s Degree in Business Administration (generally preferred for a Restaurant Manager or Bar Manager job)
  • Level 3 Diploma in Hospitality Supervision and Leadership (General Manager)
  • Level 4 Diploma in Hospitality Leadership (General Manager)
  • Level 3 Diploma In Advanced Professional Cookery (Chef)
  • Level 4 Diploma in Professional Culinary Arts (Chef)

How to hire a Bar and Restaurant person

How To Write A Manager Job Description And Promote Your Manager Job Description

Job advertising for bar and restaurant jobs will vary depending on if the position is for general bar and restaurant staff (front of house), cooks (back of house), or management and leadership. Your recruitment strategy might encompass advertising on general and specialist job boards, social media sites, and for word of mouth referrals. Your hiring strategy might also include having a presence at industry conferences or online with professional bodies and organisations.

Crucial elements that will affect hiring success include writing an effective job description and selecting the proper job title. A Bar Manager job description will of course be very different from a Bartender job description or Barista job description. However, a common thread for any job description is the vision and values of the company and why it is a great place to work. You can view a Bar Manager job description, Restaurant Manager job description, and a sample job description for all other positions in our job description library.

Flat fee recruitment solutions continue to deliver the best results when hiring staff to work in bars, restaurants, or fine dining establishments.

What are the Bar and Restaurant roles?

The Titles Of Restaurant Jobs

The duties within a restaurant or bar are completed by individuals in roles titled as:

  • Bar Manager
  • General Manager
  • Restaurant Manager
  • Bartender
  • Waitress/ Waiter / Server
  • Chef /Cook

Bar and Restaurant roles and responsibilities

Next, we look at bar and restaurant roles, identifying the specific tasks and duties for each position.

Roles of a Barista

A Barista is a beverages specialist responsible for serving refreshments such as coffee and tea. They take orders, prepare drinks, and take payments.

Barista roles and responsibilities:

  • Welcoming guests into the establishment and informing customers of menu items
  • Preparing beverages, sandwiches, and baked products
  • Cleaning and stocking the serving and dining areas
  • Answering customer questions, making recommendations, and ensuring customer satisfaction
  • Ensuring food safety regulations and quality controls
  • Updating signage and marketing materials

View a complete Barista Job Description here.

Roles of a Bartender

Bartenders take orders, mix and serve drinks, and collect payments. Their duties include providing outstanding customer satisfaction and ensuring the bar is run according to health and safety guidelines.

Bartender roles and responsibilities:

  • Taking drinks orders and mixing cocktails
  • Creating drink menus and promoting offers
  • Welcoming patrons and determining their preferences
  • Handling cash and card payments and reconciling banking
  • Ensuring food safety standards
  • Manage inventory and stock and ordering supplies
  • Ensure guest satisfaction and meeting customer needs
  • Confirming the age of customers when serving alcoholic beverages

View a complete Bartender Job Description here.

Download Job Description Template

Roles of a Waiter

Waiters are front-of-house staff who greet and seat customers, take orders, provide excellent service, and serve snacks, food, and drinks.

Waiter roles and responsibilities:

  • Welcoming customers into the establishment and handing out menus
  • Taking meal and drinks orders and placing these with the kitchen and bar staff
  • Recommending specials and meal suitability
  • Preparing bills and processing payments
  • Clearing tables and preparing them for the next guests
  • Ensuring guest satisfaction with meals and service

View a complete Waiter Job Description here.

Roles of a Chef

A Chef provides culinary expertise, preparing dishes and directing kitchen porters. They design seasonal menus and ensure exemplary hygiene and food safety standards.

Chef roles and responsibilities:

  • Setting up the kitchen and conducting food prep
  • Delegating tasks to kitchen porters and line cooks
  • Cooking food to the preferences of diners
  • Ensuring ingredients are in-date and stored correctly
  • Creating new dishes and seasonal menus
  • Ensuring food safety and complying with food inspectors

View a complete Chef Job Description here.

Roles of a Kitchen Porter

Many restaurants employ Kitchen Porters to conduct essential cleaning tasks before, during, and after service. They also prepare basic ingredients and accept deliveries of supplies.

Kitchen Porter roles and responsibilities:

  • Washing pots, pans, plates, and cutlery 
  • Cleaning prep stations, equipment, floors, and walls
  • Unpacking and storing deliveries
  • Emptying rubbish bins
  • Assisting chefs and cooks with food preparation
  • Organising cold storerooms, fridges, and freezers

View a complete Kitchen Porter Job Description here.

Roles of a Sous Chef

Sous Chef’s duties include working with the head chef to produce dishes according to trends and seasonal ingredients. They recruit and train staff and ensuring the smooth running of the kitchen.

Sous Chef roles and responsibilities:

  • Developing seasonal menus
  • Preparing meals in line with customer requests
  • Monitoring stock and ordering new supplies and ingredients
  • Hiring and training new kitchen employees and reviewing their performance
  • Creating schedules to ensure adequate staffing of the kitchen
  • Managing the kitchen in the absence of the executive chef
  • Meeting customers and resolving complaints

View a complete Sous Chef Job Description here.

Roles of a Restaurant Manager

The duties of a Restaurant Manager include procuring staff, conducting financial management, and ensuring proper staff levels during busy and quiet times.

Restaurant Manager roles and responsibilities:

  • Recruiting and training staff and providing feedback on their performance
  • Setting budgets and monitoring income and expenses
  • Receiving customer feedback and resolving complaints
  • Opening and closing the restaurant and ensuring its security
  • Ordering equipment and food ingredients
  • Producing and approving menus with the head chef

View a complete Restaurant Manager Job Description here.

Roles of a Bar Manager

Bar Managers oversee the operations of the bar, arranging staff rotas and ensuring compliance with policies and health codes. A Bar Manager will also hire and motivate the bar team.

Bar Manager duties and responsibilities:

  • Managing all business aspects of running the bar
  • Creating staff schedules and authorising annual leave
  • Enforcing standards and quality controls
  • Planning promotional events and marketing initiatives
  • Motivating staff and raising customer satisfaction levels
  • Resolving customer complaints and staff grievances

View a complete Bar Manager Job Description here.

Download Job Description Template

Roles of Bar Staff

Bar Staff prepare drinks orders and deliver food and snacks to customers. They provide a welcoming environment and ensure the accuracy of bills and payments.

Bar Staff roles and responsibilities:

  • Mixing and serving alcoholic and non-alcoholic drinks
  • Confirming the age of customers when serving alcoholic drinks
  • Maintaining a clean and hygienic bar area
  • Re-stocking the bar with drinks and snacks
  • Taking payment for drinks and reconciling the till
  • Managing customer complaints using customer service skills
  • Taking direction from the Bar Manager

View a complete Bar Staff Job Description here.

Roles of a Kitchen Assistant

A Kitchen Assistant is a valuable member of the culinary team and assists with preparing entrees, main dishes, sides, and desserts.

Kitchen Assistant roles and responsibilities:

  • Washing pots, pans, chopping boards, and utensils
  • Washing, chopping, and preparing ingredients
  • Accepting stock and supplies
  • Following health and food safety protocols
  • Assisting chefs and taking their direction
  • Emptying food and recycling bins

View a complete Kitchen Assistant Job Description here.

Roles of a Chef De Partie

A Chef de Partie works under the head chef and is responsible for a certain kitchen area. They prepare and cook dishes relating to their section.

Chef De Partie roles and responsibilities:

  • Ordering ingredients and stock for each workstation
  • Preparing menus and specials with the head chef
  • Plating dishes and ensuring the accuracy of garnishes and portion sizes
  • Training junior chefs on cleanliness and best practices
  • Communicating shortages to the chef
  • Organising inventory and ensuring ingredients are fresh

View a complete Chef De Partie Job Description here.

Roles of a Waitress

Waitresses are responsible for greeting and serving clientele. A waitress will show guests to their table, take orders, present bills, and accept payments.

Waitress roles and responsibilities:

  • Escorting customers to tables and providing menus
  • Informing diners on special and the ingredients of dishes
  • Entering orders into the POS system
  • Serving drinks, food, and condiments
  • Resolving complaints
  • Ensuring effective communication between the front-of-house and kitchen teams

View a complete Waitress Job Description here.

Roles of a Bar Supervisor

The duties of Bar Supervisors include managing staff and overseeing bar operations. They open and close the bar, ensure it is staffed, and plan promotional events.

Bar Supervisor roles and responsibilities:

  • Creating staff schedules and authorising leave
  • Organising promotions and marketing
  • Recruiting and training bar staff
  • Auditing inventory and ordering stock
  • Reconciling the till and preparing banking
  • Resolving customer issues and ensuring satisfaction

View a complete Bar Supervisor Job Description here.

Bar and Restaurant FAQs

What should I include in a Bar Manager job description?

Within the bar manager job description, you should list the general duties, skills, and leadership responsibilities. The many responsibilities might include overseeing operations, ensuring bar workers contribute towards an exemplary dining experience, and handling complaints for staff and customers.

Bar and Restaurant roles – The responsibilities of all Bar and Restaurant roles

If your bar or restaurant is creating a job description for recruitment, you can discover the day to day duties and responsibilities for each position by viewing the resources below:

View all bar and restaurant job descriptions responsibilities here.

The responsibilities of all professions

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