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Key Hospitality Roles

Key Hospitality Roles

The hospitality sector has seen renewed focus and growth as many interests and activities remain firmly on UK shores. Jobs within hospitality are varied and include management, catering, housekeeping, and fitness. If you are recruiting for any of these positions, your job descriptions need to have the tasks and responsibilities that fall under each role’s scope.

Here we look at the key roles and tasks of the core jobs that keep the hospitality wheels rolling.

Roles of Housekeeping

Housekeeping personnel play a crucial role in maintaining standards and ultimately customer satisfaction. They conduct a wide range of cleaning tasks in public and private guest areas, with efficiency and trustworthiness ranking highly as desirable skills.

Housekeeping roles and responsibilities:

  • Performing vacuuming, mopping, sanitisation, and laundry
  • Managing inventory and restocking supplies
  • Responding to clients’ requests
  • Arranging rooms and setting up extra beds and cots
  • Reporting maintenance issues and breakages
  • Following cleaning schedules and completing work ahead of deadlines

View a complete Housekeeping Job Description here.

Roles of a Cleaner

Cleaners work in people’s homes or commercial spaces, alone or as part of a team. They need to be aware of health, safety, and hygiene and pay attention to detail.

Cleaner roles and responsibilities:

  • Sweeping, mopping, dusting, and sanitising surfaces
  • Cleaning and restocking bathrooms
  • Emptying rubbish and recycling bins
  • Following health and safety regulations
  • Mixing cleaning chemicals to the manufacturer’s instructions
  • Reporting to supervisors, managers, and clients

View a complete Cleaner Job Description here.

Roles of a Catering Assistant

Catering Assistants are culinary team members working in commercial kitchens, restaurants, hotels, and schools.

Catering Assistant roles and responsibilities:

  • Preparing and chopping raw and cooked ingredients
  • Following food hygiene regulations and best practices
  • Following the chef’s directions
  • Conducting stock checks and accepting deliveries
  • Loading and unloading commercial dishwashing machines
  • Cleaning food processing areas

View a complete Catering Assistant Job Description here.

Roles of a Hotel Receptionist

The duties of a Hotel Receptionist include greeting hotel guests at the front desk. They perform identity checks, answer guest questions and process payments for rooms and services.

Hotel Receptionist roles and responsibilities:

  • Greeting guests and checking them in
  • Answering guest questions and providing activity and restaurant recommendations
  • Running the switchboard and transferring incoming calls
  • Entering details into the reservation system
  • Listening to guests complaints and resolving issues
  • Accepting payments, preparing banking, and conducting basic bookkeeping

View a complete Hotel Receptionist Job Description here.

Roles of a Porter

Porters assist guests by moving their luggage to and from their rooms or across the resort. They represent the company’s brand and so must be polite and courteous.

Porter roles and responsibilities:

  • Transporting bags from cars or reception to guest rooms
  • Answering guest’s initial questions about the hotel, room, or leisure facilities
  • Delivering morning newspapers to rooms
  • Parking guests vehicles
  • Serving as an information contact point
  • Ensuring the security of bags and belongings during transit to their rooms

View a complete Porter Job Description here.

Roles of a Hotel Manager

Hotel Managers oversee all departments and arrange staff schedules, training, and marketing. They manage the hotel’s budget and endeavour to increase occupancy rates.

Hotel Manager roles and responsibilities:

  • Hiring, training, and supervising staff
  • Conducting standard checks 
  • Arranging maintenance for rooms and equipment
  • Preparing financial budgets and forecasts
  • Overseeing the hotel and restaurant’s marketing and promotional activities
  • Communicating with guests and resolving complaints
  • Ensuring health and fire safety across the premises

View a complete Hotel Manager Job Description here.

Roles of a Lifeguard

Lifeguards undergo Lifeguard training and should be AED, CPR, and First Aid certified before commencing their duties. They ensure the safety of adults and children at swimming pools and water sports venues.

Lifeguard roles and responsibilities:

  • Ensuring swimming pool users are aware of and follow safety rules
  • Warning pool users when they are engaging in unsafe behaviours
  • Assisting children and adults during swimming lessons
  • Responding to emergencies, rescuing swimmers, and administering first aid or CPR
  • Maintaining the order and cleanliness of the designated area
  • Maintaining an accurate record of incidents and accidents

View a complete Lifeguard Job Description here.

Roles of a Personal Trainer

Personal Trainers help individuals set fitness goals and implement plans to achieve them. Holding a Personal Trainer qualification, they perform fitness tests, motivate customers, and promote healthy lifestyle practices.

Personal Trainer roles and responsibilities:

  • Assessing the individual’s fitness level and skills
  • Setting realistic goals and creating training plans to achieve them
  • Providing advice on nutrients and lifestyle choices
  • Motivating clients and encouraging them to hit their goals
  • Maintaining accurate records and documentation
  • Ensuring the health and safety of the client

View a complete Personal Trainer Job Description here.

Roles of an Event Coordinator

Event Coordinators need excellent planning and communication skills to achieve successful outcomes. They work with businesses and charities to organise venues, entertainment, and food.

Event Coordinator roles and responsibilities:

  • Discussing event budgets and expectations with clients
  • Researching and booking venues
  • Negotiating contracts and prices for food, transport, and entertainment
  • Issuing invoices to suppliers
  • Scheduling event staff and delegating tasks
  • Ensuring smooth-running and problem-solving during the event

View a complete Event Coordinator Job Description here.

Roles of a Beauty Therapist

Beauty Therapists have expert knowledge of cosmetic products, skin biology, and physiology. They safely administer beauty treatments for the face or body.

Beauty Therapist roles and responsibilities:

  • Determining the customers’ beauty needs and preferences
  • Providing body, facial, or hair treatments in a salon, hotel room, or a customer’s home
  • Offering cosmetic and beauty product advice
  • Maintaining an inventory of products and supplies
  • Sterilising utensils and maintaining a hygienic treatment station
  • Booking appointments and collecting payments 

View a complete Beauty Therapist Job Description here.

Roles of a Sports Coach

Sports Coaches work with individual sportspeople, entire teams, or community groups. They work in schools, universities, and leisure facilities.

Sports Coach roles and responsibilities:

  • Teaching sports disciplines to students, players, and participants
  • Identifying player’s strengths and weaknesses and developing individual and group training plans
  • Maintaining sports equipment and ensuring its proper use
  • Ensure fair play and the safety of participants
  • Developing strategies to build team spirit and motivation
  • Conducting post-game analysis

View a complete Sports Coach Job Description here.

View all job descriptions here.

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