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Key IT Roles

Key IT Roles

IT jobs constitute some of the most technically challenging and complex tasks within a company. IT roles have a particular focus, from analysing data to inform decision-making to developing the software that runs a website or application. With IT professionals specialising in their expertise, it is crucial to identify the roles and responsibilities when developing IT job descriptions to ensure you attract suitable candidates.

What does an IT person do?

Your IT job descriptions detail the IT functions and how they fit into your technical support and project management frameworks. To meet your business goals, it is crucial to build IT teams that have the IT skills and technical knowledge to handle everything from basic tasks to asset management and complex network virtualisation.

Depending on the company type, size, technology solutions, and task management requirements, the typical responsibilities of technical specialists might include:

  • Computer systems and IT troubleshooting
  • Technical support & resolving business problems
  • Monitoring system performance
  • Hardware management
  • Designing and introducing new technologies
  • Continued personal professional development
  • Security threats management / cybersecurity
  • Developing and implementing high level strategies for growth
  • Data collection, analysis, and reporting
  • Coordinating IT projects across the organisation

IT skills

IT Skills

Whether you are a small or large business, IT skills are in high demand and it is essential to hire candidates with technical experience and hands on experience. If candidates are making a career change, ensure they have completed a relevant HND or degree to quantify their new IT skills.

To ensure your IT professionals can complete their IT duties and keep customers happy, IT staff need hard and soft skills that include:

  • Active listening skills
  • Project management skills
  • Data analysis
  • Knowledge of best practices, including network security
  • Problem solving abilities
  • Conflict resolution
  • Communication
  • Multitasking
  • Risk analysis
  • Ability to work under pressure and to deadlines
  • Effective decision making
  • Agile project management

How to hire an IT person

How To Hire Technology Professionals

Job advertising for IT will vary depending on the position and IT skills you need. You will need to implement a recruitment strategy that encompasses advertising on general and specialist IT job boards, social media, and word of mouth referrals. Your information technology hiring strategy could also include having a presence at IT conferences and online with specialist IT organisations.

Crucial elements that will affect hiring success include writing an effective job description and selecting the proper IT job title. Flat fee recruitment solutions continue to deliver the best results when hiring IT professionals.

What are the IT roles?

Key IT Department Roles

The duties of the IT department are completed by IT specialists in roles titled as:

  • Systems Engineering Managers
  • Business Analysts
  • Project Managers
  • Development Teams
  • Network Engineer
  • Hardware Technician
  • Desk Support / Desk Technicians

IT roles and responsibilities

Here we look at the roles of different IT jobs to help you create an effective job advert.

Roles of a Business Analyst

A Business Analyst is typically degree-educated and leverages conceptual thinking and technical skills to create business processes and areas of development. 

Business Analyst roles and responsibilities:

  • Evaluating business processes for weaknesses and implementing solutions
  • Developing business optimisation strategies
  • Performing requirement analysis and presenting findings
  • Providing leadership-down training and coaching
  • Conducting user-performance testing
  • Managing projects and monitoring performance

View a complete Business Analyst Job Description here.

Roles of a Data Analyst

A Data Analyst typically has a computer science degree or accreditation and should have high-level comprehension of data processes and methodologies.

Data Analyst roles and responsibilities:

  • Creating, deleting, and updating master data
  • Providing quality assurance and commissioning imported data
  • Designing and managing the reporting environment, including metadata, security, and data sources
  • Providing strategic decision-making assistance on new systems and software
  • Evaluating changes and proving analysis across multiple systems
  • Performing end-user dashboard training

View a complete Data Analyst Job Description here.

Roles of a Data Scientist

With a Bachelor’s degree in computer science, maths, or economics, a Data Scientist provides insights to help companies improve competitiveness and growth.

Data Scientist roles and responsibilities:

  • Developing data-driven strategies to enable growth
  • Developing and testing algorithms and data models
  • Mining and analysing data
  • Coordinating functional teams to influence product development

View a complete Data Scientist Job Description here.

Roles of a Chief Technology Officer (CTO)

Chief Technology Officers hold a Master’s or Bachelor’s degree in computer science or engineering. They are tasked with aligning technological strategies with the business’s goals.

Chief Technology Officer roles and responsibilities:

  • Managing internal IT operations
  • Aligning technological strategies with business objectives
  • Evaluating new systems and quality assurance processes
  • Presenting technical plans to stakeholders, partners, and senior management
  • Overseeing timeframes and budgets
  • Making executive-level decisions

View a complete Chief Technology Officer (CTO) Job Description here.

Roles of a Software Developer

Software Developers should have extensive programming expertise and an understanding of software life cycles and full-stack development.

Software Developer roles and responsibilities:

  • Adapting software and interfaces for the company’s hardware
  • Performing system design and specification identification
  • Testing systems and implementing fixes
  • Providing advice on adapting existing systems
  • Developing software systems using mathematical and scientific models
  • Coordinating with project managers and engineers

View a complete Software Developer Job Description here.

Roles of a Web Developer

Web Developers should be fully conversant with CSS, My SQL, HTML, and JavaScript programming applications. A qualified Web Developer usually has a web development degree.

Web Developer roles and responsibilities:

  • Creating software applications and websites
  • Performing website updates and backing up files
  • Implementing disaster recovery protocols
  • Aligning code with industry standards
  • Identifying issues through testing and customer feedback
  • Directing website content-producing team members
  • Running group workshops, conferences, and training

View a complete Web Developer Job Description here.

Roles of an IT Manager

IT Managers should have leadership experience and a Bachelor’s degree in IT. They oversee the IT team, infrastructure, and systems.

IT Manager roles and responsibilities:

  • Leading the IT team and managing computer systems
  • Monitoring network security and testing
  • Implementing audit systems and reporting
  • Aligning IT strategies with business goals
  • Bridging technical and business-side communications
  • Designing information technology training programs

View a complete IT Manager Job Description here.

Roles of a Web Designer

With a web design or visual arts degree, Web Designers should have strong user interface and graphic design skills.

Web Designer roles and responsibilities:

  • Collecting client requirements and creating conducive designs
  • Creating storyboard and process flows for client presentations
  • Adapting designs following customer feedback
  • Nurturing superior site performance 
  • Following industry trends

View a complete Web Designer Job Description here.

Roles of a UX Designer

A UX Designer leverages their knowledge of programming languages and project management to produce easy-to-use services and products. Most UX Designers have an engineering or computer science degree.

UX Designer roles and responsibilities:

  • Meeting with clients to identify the scope of the project
  • Analysing user demands to create an effective solution
  • Presenting the UX to the client
  • Conducting usability testing and gathering feedback
  • Researching industry trends and competitor solutions

View a complete UX Designer Job Description here.

Roles of a Solution Architect

The best Solution Architects have extensive IT systems knowledge and project management experience. They oversee the software and systems through the entire development process.

Solution Architect roles and responsibilities:

  • Understanding client needs and providing technological advice
  • Overseeing the project through the development cycle
  • Developing designs and plans to meet business strategies
  • Evaluating project risks
  • Coordinating timelines and budgets
  • Mentoring and training colleagues
  • Collaborating with project coordinators

View a complete Solution Architect Job Description here.

Roles of a Scrum Master

Scrum Masters typically have an IT-related degree and deep knowledge of Agile technologies. They streamline processes, oversee the Scrum team, and deliver projects on time.

Scrum Master roles and responsibilities:

  • Leading the Scrum team and training team members
  • Analysing project progress and ensuring it is brief compliant
  • Presenting the final project to clients and senior managers
  • Acting as the Scrum team and product owner contact point
  • Researching Agile technologies
  • Resolving conflicts
  • Monitoring budgets and timelines

View a complete Scrum Master Job Description here.

Roles of a Software Engineer

Software Engineers plan and write computer operating systems and software programs. Top applicants will have experience in coding and the software development cycle.

Software Engineer roles and responsibilities:

  • Researching and developing company-enhancing software applications
  • Testing and developing existing programmes
  • Training software users
  • Directing the software development strategy
  • Updating software and performing fixes
  • Ensuring information security

View a complete Software Engineer Job Description here.

Roles of an Analyst

Top Analyst candidates will have a Bachelor’s degree in computer science or statistics and experience delivering presentations and conducting research.

Analyst roles and responsibilities:

  • Analysing data to help the business optimise its processes
  • Identifying data patterns and leveraging these to reduce costs
  • Creating reports and delivering presentations to senior managers
  • Validating stored information
  • Implementing policies and procedures to secure company data
  • Establishing project budgets, timelines, and objectives

View a complete Analyst Job Description here.

Roles of a Data Engineer

Data Engineers have database experience and a degree in IT or data engineering. They build systems to collect, convert, and provide accessibility to the company’s data.

Data Engineer roles and responsibilities:

  • Developing the data pipeline to improve flow
  • Assembling data sets and building algorithms
  • Improving data quality and efficiency
  • Leveraging the Agile software development process
  • Collaborating with data scientists and architects
  • Developing analytical tools and programmes

View a complete Data Engineer Job Description here.

Roles of an IT Technician

IT Technicians should be outstanding problem-solvers and have a degree in computer science or network management. They oversee the business’s hardware and software systems.

IT Technician roles and responsibilities:

  • Managing computer-wide hardware and software
  • Configuring networks and troubleshooting issues
  • Setting up workstations and adding users and accounts
  • Monitoring user-software interactions
  • Conducting tests and evaluations
  • Conducting disaster preparedness and backup activities

IT teams FAQs

IT Teams and Project Manager FAQs

Here we answer your questions on IT skills and roles.

What are the responsibilities of an IT professional?

The responsibilities of IT workers include resolving technical issues, ascertaining project requirements, implementing technology solutions, troubleshooting issues, and managing hardware & security.

What are the key roles in a tech startup?

The key roles in a tech startup include Vice President, Key Business Stakeholders, Entrepreneurship Manager, IT Project Manager, Executive Leadership, and New Technology Office

What are the roles in IT?

The key IT roles include:

1. Business Analyst
2. Physical and Wireless Networks Engineer
3. Systems Engineering Manager
4. Technical Support Specialists
5. IT Project Manager
6. Microsoft Certified Solutions Expert
7. IT Manager
8. IT Business Managers
9. Network Professionals
10. Network Managers
11. Network Engineer
12. VMWare Certified Professional
13. Network Administrators
14. Support Engineers
15. Hardware Engineer
16. Network Architects
17. Hardware Technician
18. Help Desk Analyst

IT roles – The responsibilities of all IT roles

If you need to recruit IT professionals to support your business operations, you can discover the day to day IT duties and responsibilities for each position by viewing the resources below:

View all IT job descriptions responsibilities here.

The responsibilities of all professions

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