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Account Representative Job Description

How to Hire an Account Representative

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Account Representative Job Description

Account Representatives close sales, build relationships with new clients and sustain long-term relationships with existing clients. They help repeat business and ensure that clients are satisfied with company products and services.

We are recruiting for a target-driven Account Representative to drive company sales by building and maintaining relationships with new and existing clients. Working as our Account Representative your responsibilities include selling additional products and services to existing clients, relaying client feedback to the marketing and advertizing departments, and networking to find new clients. You should also be able to answer clients’ questions and address their concerns.

To succeed as an Account Representative, you should demonstrate innovative ways to ensure excellent customer service. Suitable Account Representative should be able to develop creative and resourceful methods of sourcing new clients.

Account Representative Duties and Responsibilities

  • Proven experience in sales or customer service.
  • The ability to multitask.
  • The ability to work in a fast-paced environment.
  • Strong negotiation skills.
  • Effective communication skills.
  • Proficient in all Microsoft Office applications.
  • Bachelor’s degree in Marketing, Communications, Business Administration or related field is advantageous.

Account Representative Skills and Requirements

  • Act as the main point of contact between the company and its clients.
  • Ensure that all contracts and necessary paperwork are signed.
  • Prepare invoices and submitting them to clients.
  • Maintain an accurate record of client payments.
  • Improve sales by attracting new clients thru cold-calling, emailing, and following company-generated leads.
  • Introduce new company products and services to existing clients.
  • Resolve client complaints in a professional manner and reporting them to management as required.
  • Develop and maintain solid client relationships by regularly following up on clients.
  • Proven experience in sales or customer service.
  • The ability to multitask.
  • The ability to work in a fast-paced environment.
  • Strong negotiation skills.
  • Effective communication skills.
  • Proficient in all Microsoft Office applications.
  • Bachelor’s degree in Marketing, Communications, Business Administration or related field is advantageous.

How to write an Account Representative Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

How to write an Account Representative job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

Personalising Your Account Representative Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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