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Publish across our Job Boards


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Call Centre Job Description

Our company is seeking Call Centre staff to work in our busy offices. Working as a member of our Call Centre team, you will answer incoming customer telephone calls, answer questions, resolve issues, and sell additional products and services. Your duties will include following scripts, providing solutions, raising customer satisfaction levels, building client relationships, and keeping accurate records. Our ideal individual will have previous experience in a similar role, enjoy meeting sales targets, have strong verbal communication skills and computer proficiency.

Call Centre Responsibilities

  • Answer inbound telephone calls and effectively answer questions and resolve complaints
  • Upsell our other products and services
  • Follow scripts and record conversation details
  • Strive to exceed customer expectations
  • Take part in product training
  • Follow company policies and procedures

Call Centre Requirements

  • Previous experience in a customer service role
  • Familiarity with CRM systems
  • Exceptional listening skills and a professional telephone manner
  • Ability to follow policies and understand technical products and services
  • Ability to diffuse conflict and resolve complaints
  • Fluency in a second language is an advantage

Download FREE!

To download Call Centre Job Description today just enter your email address!

To download, please leave your details

Download Job Description

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