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Customer Assistant Job Description

What does a Customer Assistant do?

A Customer Assistant may work in-store in a retail environment or in contact centre operations. Customer Assistant responsibilities include providing exceptional customer service, serving customers, processing sales, and issuing refunds. Customer Assistants may work in a part-time or full-time position.

Our Customer Assistant job description includes the Customer Assistant responsibilities, duties, skills, education, qualifications, and experience.

Customer Assistant Example


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If you need an example job description for a Customer Assistant download the one below, alternatively we have many other Customer Services job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Customer Assistant do?

Customer Assistant Role

Our busy office is recruiting a Customer Assistant to provide information, sell products, and answer customer questions. As a Customer Assistant, you will be responsible for answering inbound calls, identifying customer needs, responding to emails, directing callers to the appropriate teams, building relationships, and recording details of conversations and interactions. The ideal individual will be an energetic and confident communicator, familiarity with CRM systems, and have excellent organisational and multitasking skills.

Customer Assistant Duties

  • Field incoming calls and respond to email enquiries
  • Handle customer complaints
  • Sell relevant products and services
  • Build customer satisfaction
  • Direct calls appropriately to other departments
  • Collaborate with the team and meet daily quotas

Customer Assistant Requirements

  • Excellent written and verbal communication skills
  • Previous experience in a customer service or sales role
  • Computer proficient with CRM experience
  • Able to work as part of a team
  • Multitasker with problem-solving skills and a polite telephone manner

Customer Assistant Qualifications

The education and qualifications of a Customer Assistant might include the following:

  • At least two GCSEs/High School Diploma

Customer Assistant Desired Experience

The relevant experience of a Customer Assistant might include working in Customer Services in roles such as Customer Service Assistant, Customer Service Representative, or Retail Sales Assistant. In these roles, the applicant will have been able to develop outstanding customer service skills, active listening skills, and point of sale proficiency.

Customer Assistant Training

Possible training of an excellent Customer Assistant candidate might include:

  • Retail Intermediate Apprenticeship
  • Customer Service Intermediate Apprenticeship
  • Customer Service Specialist Advanced Apprenticeship
  • Level 1 Certificate in Customer Service
  • Level 2 Certificate or Diploma in Retail Skills
  • Level 2 Certificate in Contact Centre Operations

How to write a Customer Assistant Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Customer Assistant Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Customer Assistant Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Customer Assistant Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Customer Assistant

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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