What does a Customer Service Advisor do?
Customer Service Advisors work in call centres or a business’s office. Customer Service Advisor responsibilities include providing excellent customer service, helping customers make purchasing decisions, and resolving complaints or issues. Customer Service Advisors typically report to a Customer Service Manager or Team Leader.
Our Customer Service Advisor job description includes the Customer Service Advisor responsibilities, duties, skills, education, qualifications, and experience.
Customer Service Advisor Example
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If you need an example job description for a Customer Service Advisor download the one below, alternatively we have many other Customer Services job description samples and a job description library with over 3000 job descriptions templates that you can download for free.
What does a Customer Service Advisor do?
Customer Service Advisor Role
Our business is hiring a Customer Service Advisor to field incoming calls and assist our customer base. Working within a busy office, you will answer customer questions, resolve issues, handle complaints, and sell additional services and products. You will have an aptitude for following policies, have a confident telephone manner, and perform all tasks with customer satisfaction in mind. The perfect candidate will have previous Customer Service Advisor or sales experience, excellent communication skills, and possess good time management skills.
Customer Service Advisor Duties
- Answer and make phone calls and respond to emails
- Resolve enquiries and complaints
- Cross-sell products and services
- Maintain customer records
- Ensure high levels of customer satisfaction
Customer Service Advisor Requirements
- Excellent written and verbal communication skills
- Able to listen, project empathy, and resolve complaints
- Able to meet sales and work quotas
- Be a team player
- Able to organise, prioritise, and multitask
Customer Service Advisor Qualifications
The education and qualifications of a Customer Service Advisor might include the following:
- At least two GCSEs, including English and Maths
Customer Service Advisor Desired Experience
The relevant experience of a Customer Service Advisor might include working in retail sales or any role where the individual could handle customer enquiries and build their key skills, such as giving an excellent customer service experience.
Customer Service Advisor Training
Possible training of an excellent Customer Service Advisor candidate might include:
- Customer Service Intermediate Apprenticeship
- Customer Service Specialist Advanced Apprenticeship
- Level 1 Certificate in Customer Service
- Level 2 Certificate in Contact Centre Operations
- The Institute of Customer Service Qualifications
How to write a Customer Service Advisor Job Advert
Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.
A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.
Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.
How to write a Customer Service Advisor Job Description
To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.
Job Description Advice - Guidance on How to Personalise a Customer Service Advisor Job Specification
The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.
Job Description Tips - Help on formatting a Customer Service Advisor Job Specification
When creating your bespoke description and advert, you should cover and promote these points:
Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.
Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.
Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.
Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.
The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.
Career progression: Including the career path will entice candidates looking for career growth.
Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources.
Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.
Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.
Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.
How to Hire a Customer Service Advisor
Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV
