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1. Select Your Job Description

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Select Your Job Description

Select Your Job      Description

2. Convert to a Job Advert

2. Convert

Convert to a Job Advert

Convert to a Job Advert

3. Publish across our Job Boards

3. Advertise

Publish across our job boards

Publish across our Job Boards


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Customer Service Manager Job Description

Our business is looking for an experienced and motivated Customer Service Manager. In this position, you will be responsible for our customer's overall satisfaction, leading a successful team answering calls and upselling products and services. You will inspire and motivate your team, handle escalated issues, build relationships, and report to senior management on the team's performance. The right candidate will be computer literate, efficient and organised, maintain a calm demeanour under pressure, and have previous leadership experience.

Customer Service Manager Responsibilities

  • Managing your team
  • Taking ownership and resolving customer problems
  • Motivating the team
  • Ensuring sales targets are achieved
  • Ensure standards and mentor staff
  • Remain knowledgeable of industry trends

Customer Service Manager Requirements

  • Previous leadership experience
  • Motivational and organised
  • Computer literate
  • Ability to remain calm under pressure
  • Administration skills

Download FREE!

To download Customer Service Manager Job Description today just enter your email address!

To download, please leave your details

Download Job Description

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