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Customer Service Manager Job Description
Our business is looking for an experienced and motivated Customer Service Manager. In this position, you will be responsible for our customer's overall satisfaction, leading a successful team answering calls and upselling products and services. You will inspire and motivate your team, handle escalated issues, build relationships, and report to senior management on the team's performance. The right candidate will be computer literate, efficient and organised, maintain a calm demeanour under pressure, and have previous leadership experience.
Customer Service Manager Responsibilities
- Managing your team
- Taking ownership and resolving customer problems
- Motivating the team
- Ensuring sales targets are achieved
- Ensure standards and mentor staff
- Remain knowledgeable of industry trends
Customer Service Manager Requirements
- Previous leadership experience
- Motivational and organised
- Computer literate
- Ability to remain calm under pressure
- Administration skills
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