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DWP Work Coach Job Description

What does a DWP Work Coach do?

A DWP Work Coach works in the Jobcentre network. DWP Work Coach responsibilities include helping people actively seeking employment, job search effectively. DWP Work Coaches report to a Work Coach Team Leader.

Our DWP Work Coach job description includes the DWP Work Coach responsibilities, duties, skills, education, qualifications, and experience.

DWP Work Coach Example


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If you need an example job description for a DWP Work Coach download the one below, alternatively we have many other Public Sector job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a DWP Work Coach do?

DWP Work Coach Role

We are seeking a DWP Work Coach to work within a busy department. In this role, you will help families and individuals strive to meet their financial goals and independence. Your duties will include using your sound judgement to make decisions, coaching individuals, working with people in the community, offering advice and support, and complying with legal regulations. The ideal candidate will be empathetic, persuasive, motivational, and compassionate.

DWP Work Coach Duties

  • Provide support to customers claiming Income Support
  • Build positive relationships with customers
  • Referring individuals for appropriate support
  • Maintaining compliance with the Equity Act 2010
  • Nurture job search effectiveness
  • Provide quality help and advice

DWP Work Coach Requirements

  • Able to coach and support customers
  • Proven experience of local employment opportunities
  • Excellent verbal and written communication skills
  • Understanding of the Equity Act 2010
  • Technology proficient
  • Able to make timely decisions

DWP Work Coach Qualifications

The education and qualifications appropriate for DWP Work Coach positions might include the following:

  • A Degree in Counselling, Teaching, Psychology, or a related field
  • Two A Levels
  • At least two GCSEs, including English and Maths

DWP Work Coach Desired Experience

The relevant experience of a DWP Work Coach might include working in other career coaching and customer-focused roles.

DWP Work Coach Training

Possible training of an excellent DWP Work Coach candidate might include:

  • Level 2 Communicating and Influencing Behaviour
  • Chartered Institute of Personnel and Development (CIPD) Qualifications

How to write a DWP Work Coach Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a DWP Work Coach Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a DWP Work Coach Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a DWP Work Coach Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a DWP Work Coach

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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