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Hotel Receptionist Job Description

Our Hotel Receptionist job description includes the Hotel Receptionist responsibilities, duties, skills, education, qualifications, and experience.

Hotel Receptionist Example

Searching for Hotel Receptionist job description examples and samples? Here is the job description of a Hotel Receptionist:

What does a Hotel Receptionist do?

Hotel Receptionist Role

We are looking for a highly organised Hotel Receptionist to welcome guests to our hotel. Your responsibilities will include making reservations, attending to guest’s needs, and answering their questions. Our ideal individual will be passionate about ensuring a superb guest experience and achieving maximum satisfaction. You will strive to create a lasting impression that maintains the excellent image of our hotel.

Hotel Receptionist Duties

  • Greet hotel guests and answer questions or concerns
  • Maintain an orderly front desk
  • Provide an outstanding guest experience
  • Use multi-line phone systems and computer programmes
  • Maintain guest records and take reservations
  • Complete basic cashier and bookkeeping duties
  • Contact staff to resolve problems when challenges arise, ensuring the guest’s comfort

Hotel Receptionist Requirements

  • Resort Receptionist
  • Concierge
  • Excellent written and verbal communication skills
  • Fluency in English
  • Good working knowledge of Microsoft Office and other relevant computer software
  • A proactive approach to resolving issues that arise
  • Highly organised
  • Multitask and prioritise work under pressure

How to write a Hotel Receptionist Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

How to write a Hotel Receptionist Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

Job Description Advice - Guidance on How to Personalise a Hotel Receptionist Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Hotel Receptionist Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Hotel Receptionist

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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