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Operations Assistant Job Description

What does an Operations Assistant do?

An Operations Assistant completes tasks that aid business operations. Operations Assistant responsibilities include completing administrative tasks, assisting in team-building sessions, ordering office supplies, overseeing the onboarding process, and scheduling meetings. Operations Assistants typically report to the Operations Manager.

Our Operations Assistant job description includes the Operations Assistant responsibilities, duties, skills, education, qualifications, and experience.

Operations Assistant Example

Searching for Operations Assistant job description examples and samples? Here is the job description of an Operations Assistant:

What does an Operations Assistant do?

Operations assistants work with managers and other staff members to ensure that administrative tasks are completed and that the business functions efficiently. Depending on the industry, Operations assistants can make phone calls, provide customer support, and complete paperwork.

Operations Assistant Role

We are recruiting for an Operations Assistant to work for our company. Working as Operations Assistant your responsibilities will include reporting directly to the Manager and fulfilling the Manager’s duties in their absence. You should also be well-versed in internal operations, take minutes at meetings, forward and distribute mail as required, and prepare and file relevant documents.

To be succeed as an Operations Assistant, you should possess excellent communication skills and be able to juggle multiple tasks. Top candidates will have strong organisational, critical thinking, and interpersonal skills.

Operations Assistant Duties

  • Previous experience in a similar role.
  • Additional courses in Business Writing and Elocution are advantageous.
  • Excellent written and verbal communication skills.
  • Superb organisational skills.
  • Outstanding interpersonal skills.
  • Willingness to learn.

Operations Assistant Requirements

  • Work second-in-command to the Manager and taking care of all duties in their absence.
  • Assist the Manager with operational issues.
  • Schedule meetings and team building sessions as required.
  • Prompt answering the questions of staff and other stakeholders.
  • Provide excellent customer service and maintaining relationships with venders.
  • Prepare and filing forms and other documents.
  • Assist with recruitment and onboarding processes.
  • Take inventory and ordering office supplies as needed.
  • Update logs and order forms.
  • Analyse all operations and forwarding suggestions for improvement to the Manager.
  • Previous experience in a similar role.
  • Additional courses in Business Writing and Elocution are advantageous.
  • Excellent written and verbal communication skills.
  • Superb organisational skills.
  • Outstanding interpersonal skills.
  • Willingness to learn.

Operations Assistant Qualifications

The education and qualifications of an Operations Assistant might include the following:

  • Bachelor’s Degree in Business Studies (preferred for technical or senior roles)
  • Five GCSEs, including English and Maths/High School Diploma

Operations Assistant Desired Experience

The relevant experience of an Operations Assistant might include working in an administrative or operations team or a fast-paced environment.

Operations Assistant Training

Possible training of an excellent Operations Assistant candidate might include:

  • Business Administrator Advanced Apprenticeship
  • Level 2 Business and Administration
  • T Level in Management and Administration
  • European Computer Driving Licence (ECDL)
  • Level 2 International Computer Driving Licence (ICDL) Certificate in IT User Skills

How to write an Operations Assistant Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

How to write an Operations Assistant Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

Job Description Advice - Guidance on How to Personalise an Operations Assistant Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Operations Assistant Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Operations Assistant

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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