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Sales Support Administrator Job Description

How to Hire a Sales Support Administrator

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Sales Support Administrator Job Description

We are actively looking for a skilled Sales Support Administrator to help our sales team with routine administrative functions. In this position, you will answer incoming calls and manage sales enquiries, keep sales department records, and file contracts.

Your duties will include scheduling appointments with customers and suppliers, and overseeing the internal budget and commissions. You may also be required to perform internet searches for information that could be useful to the sales team.

To deliver, Sales Support Administrators should have related experience and demonstrable administrative expertise. Outstanding Sales Support Administrators assist sales teams in such a way that it allows them to pursue sales targets, rather than being tied down with additional paperwork.

Sales Support Administrator Duties and Responsibilities

  • Demonstrable experience in sales support administration, or similar.
  • Experience with sales industry software like Salesforce and Client Relationship Management (CRM) systems, or similar.
  • In-depth knowledge of administrative recordkeeping practises.
  • Familiarity with sales contracts and agreements.
  • Working knowledge of managing budgets and keeping track of sales commissions.
  • Proficiency with word processing and spreadsheet software.
  • Excellent written and verbal communication skills, as well as customer service skills.
  • Exceptional interpersonal skills and a proactive approach toward problem-solving.
  • An Associate’s or Bachelor’s Degree in Business Administration, Business Management, or a related field preferred.

Sales Support Administrator Skills and Requirements

  • Answering and screening internal and external phone calls and emails.
  • Scheduling appointments for the sales department, service providers, suppliers, and customers.
  • Maintaining and updating supplier, sales, and customer records.
  • Keeping track of the sales team’s communication with customers.
  • Preparing and filing sales contracts and agreements.
  • Managing the sales department’s budget and commissions.
  • Liaising with other departments on administrative matters of mutual importance.
  • Performing research toward identifying potential sales leads and pitches.
  • Demonstrable experience in sales support administration, or similar.
  • Experience with sales industry software like Salesforce and Client Relationship Management (CRM) systems, or similar.
  • In-depth knowledge of administrative recordkeeping practises.
  • Familiarity with sales contracts and agreements.
  • Working knowledge of managing budgets and keeping track of sales commissions.
  • Proficiency with word processing and spreadsheet software.
  • Excellent written and verbal communication skills, as well as customer service skills.
  • Exceptional interpersonal skills and a proactive approach toward problem-solving.
  • An Associate’s or Bachelor’s Degree in Business Administration, Business Management, or a related field preferred.

How to write a Sales Support Administrator Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

How to write a Sales Support Administrator job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

Personalising Your Sales Support Administrator Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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