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Sales Support Specialist Job Description

How to Hire a Sales Support Specialist

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Sales Support Specialist Job Description

We are in the market for a Sales Support Specialist to join our team to be responsible for administrative duties and assist the sales department in gaining and keeping customers. As Sales Support Specialist your responsibilities will include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts.

Our Sales Support Specialist will also responsible for monitoring sales and the performance of the sales team as well as recording sales data.

To excel in this role we require good time management and organisational skills. You should also demonstrate excellent interpersonal, communication, and customer service skills.

Sales Support Specialist Duties and Responsibilities

  • Experience in administration and high-volume office work may be advantageous.
  • Strong analytical, organisational, and time management skills.
  • Excellent team working, motivational, interpersonal, communication, and customer service skills.
  • The ability to multitask and quickly switch your focus.
  • Computer literacy, IT skills, and typing skills.
  • An understanding of sales principles and customer service practises.
  • A Bachelor’s or Associate’s degree in Marketing, Business, or a related field may be advantageous.

Sales Support Specialist Skills and Requirements

  • Answer customer enquiries, schedule meetings and sales appointments, and following up with customers about their order status.
  • Compile a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
  • Develop and monitor performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
  • Record sales trends and liaise with account managers to develop sales strategies.
  • Create and process orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
  • Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
  • Perform data entry tasks for sales figures, metrics, and other relevant information and maintain an organised and accessible filing system.
  • Handle administrative duties for the company and its executives and management teams.
  • Schedule customer meetings and conferences.
  • Reporting any unusual activity to your supervisors.
  • Experience in administration and high-volume office work may be advantageous.
  • Strong analytical, organisational, and time management skills.
  • Excellent team working, motivational, interpersonal, communication, and customer service skills.
  • The ability to multitask and quickly switch your focus.
  • Computer literacy, IT skills, and typing skills.
  • An understanding of sales principles and customer service practises.
  • A Bachelor’s or Associate’s degree in Marketing, Business, or a related field may be advantageous.

How to write a Sales Support Specialist Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

How to write a Sales Support Specialist job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

Personalising Your Sales Support Specialist Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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