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Service Advisor Job Description

We are seeking a competent service advisor to join our automotive service shop. In this role, you will be the point of contact for our customers, greeting them, explaining our services, and collecting payments. The ideal candidate will possess excellent communication skills, a patient attitude, and have the ability to perform basic math tasks. Knowledge of the automotive industry and parts systems would be advantageous.

Service Advisor Responsibilities

  • Greet customers upon arrival to shop
  • Ascertain reason for customer visit through a verbal interview and visual assessment of the vehicle
  • Consult with mechanics regarding appropriate service options
  • Connect customers with the appropriate automotive mechanic or technician
  • Develop solution methods, attempting to keep costs low
  • Provide information on (OEM) part options
  • Explain the service options to clients, including time and cost estimates
  • Advise on warranty protections and other potential cost-saving service options
  • Perform post-service inspection with customers and resolve any queries they may have
  • Track maintenance or repair status
  • Contact customers at the front desk and facilitate financial transactions
  • Manage workflow and schedule for mechanics and technicians
  • Perform customer service tasks, including answering the phone, arranging service appointments, and contacting customers for vehicles pick up

Service Advisor Requirements

  • Problem-solving and critical thinking skills
  • Compassionate and patient demeanour
  • Extensive knowledge base of automotive industry and parts

Download FREE!

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