skip to Main Content

Service Delivery Manager Job Description

What does a Service Delivery Manager do?

A Service Delivery Manager works for a public or private company or organisation. Service Delivery Manager responsibilities include ensuring services are delivered in a manner that is efficient and supports excellent customer satisfaction. Service Delivery Managers typically report to a Director, Business Owner, or senior management.

Our Service Delivery Manager job description includes the Service Delivery Manager responsibilities, duties, skills, education, qualifications, and experience.

Service Delivery Manager Example


Our Job Advertising Packages

Choose the best package, edit the advert and post your job!

 StarterPremiumCorporateNationalBrandedResourcer
Reed
Indeed Sponsored
Monster
Google Jobs
Glassdoor
LinkedIn Jobs
Totaljobs
Jobsite
Guardian Jobs
CV-Library
Industry boards
CV Targeting*
many more
£99£199£329£349£399£599
Job Advert Package + Flat Fee Recruitment Services
CV Filtering
Video Interviewing
Interview Scheduling
£799£799£929£949£999£1199

If you need an example job description for a Service Delivery Manager download the one below, alternatively we have many other Engineering job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Service Delivery Manager do?

A service delivery manager may work in a variety of industries and can perform both technical and administrative tasks, such as solving technical problems, managing team performance, and controlling service quality. Ultimately, the service delivery manager works to maintain good customer relationships and improve the company's services to maintain customer satisfaction.

Service Delivery Manager Role

We are actively recruiting for a dedicated Service Delivery Manager to be accountable for maintaining strong customer relationships and improving our services to maintain customer satisfaction. As Service Delivery Manager you may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and chequing the quality of inventory.

The main role of a Service Delivery Manager includes tracking service metrics, managing budgets, and leading the service delivery team.

To succeed as our Service Delivery Manager, you should demonstrate strong leadership and teamworking skills. We also expect you to have excellent communication and computer skills.

Service Delivery Manager Duties

  • Experience in customer service, leadership, and logistics may be advantageous.
  • Good computer skills and the ability to use business support software.
  • Strong customer service, project management, and quality control skills.
  • Good resource planning skills.
  • Excellent leadership and customer service skills.
  • Strong teamwork skills and attention to detail.
  • A Bachelor’s degree in a Business-related field.

Service Delivery Manager Requirements

  • Maintaining positive relationships with customers.
  • Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
  • Managing finances and budgets.
  • Identifying customer needs and overseeing service delivery within the business context.
  • Determining ways to reduce costs without sacrificing customer satisfaction.
  • Assessing customer feedback and using your creativity to establish, improve, and refine services.
  • Remaining organised and meeting deadlines.
  • Building partnerships and liaising with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.
  • Experience in customer service, leadership, and logistics may be advantageous.
  • Good computer skills and the ability to use business support software.
  • Strong customer service, project management, and quality control skills.
  • Good resource planning skills.
  • Excellent leadership and customer service skills.
  • Strong teamwork skills and attention to detail.
  • A Bachelor’s degree in a Business-related field.

Service Delivery Manager Qualifications

The education and qualifications of Service Delivery Managers might include the following:

  • A Bachelor’s Degree in Business Management, Information Systems, Computer Science, Business Administration, Retail Management, or a relevant field
  • Two A Levels
  • At least four GCSEs/High School Diploma

Service Delivery Manager Desired Experience

The relevant experience of a Service Delivery Manager might include working in customer service, logistics, or team leader roles, where the individual could hone their customer satisfaction and process optimisation skills.

Service Delivery Manager Training

Possible training of an excellent Service Delivery Manager candidate might include:

  • Level 4 Diploma in Customer Services
  • Process Leader Higher Apprenticeship
  • Chartered Management Institute Qualifications
  • The Institute of Customer Service Qualifications
  • Institute of Leadership and Management Qualifications

How to write a Service Delivery Manager Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Service Delivery Manager Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Service Delivery Manager Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Service Delivery Manager Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Service Delivery Manager

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

Back To Top