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Service Manager Job Description

How to Hire a Service Manager

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Service Manager Job Description

We are recruiting for a detail-oriented Service Manager to manage our service department and handle customer service interactions, reports, and repairs. As Service Manager you will be responsible for providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The Service Manager maintains a strong working knowledge of all industry standards and practises as well as the company’s products and services.

To succeed as a Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party venders.

Service Manager Duties and Responsibilities

  • Previous sales and management experience may be advantageous.
  • Strong industry knowledge.
  • Excellent leadership, communication, sales, and customer service skills.
  • Computer literacy and good organisational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.
  • A Bachelor’s degree in Business, Administration, or related field.

Service Manager Skills and Requirements

  • Delegate and direct service tasks, monitoring the progress of current projects, and managing service team members to ensure the team’s objectives and sales goals are met.
  • Handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assist with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Set up and maintaining a service desk and evaluating its efficiency.
  • Resolve service desk problems and improving service methods to increase the service desk’s productivity and customer service.
  • Monitor department issues and client complaints to create methods to lessen recurring issues.
  • Audit work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met.
  • Maintain strong relationships with manufacturers, dealers, and Sales Representatives.
  • Help to train new employees in company procedures.
  • Maintain a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company’s adherence to these regulations, and remaining current on the industry’s standards and new innovations, materials, tools, and processes.
  • Previous sales and management experience may be advantageous.
  • Strong industry knowledge.
  • Excellent leadership, communication, sales, and customer service skills.
  • Computer literacy and good organisational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.
  • A Bachelor’s degree in Business, Administration, or related field.

Personalising Your Service Manager Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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