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Waiter Job Description

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Waiter Job Description

We are recruiting for a Waiter/Waitress to assist customers by noting their order, serving tables their requested meals, and preparing bills at the end of the table’s meal. Waiter/Waitress are also responsible for asking customers if they are satisfied with their meal and providing any assistance should the customer not be satisfied.

To be successful as a Waiter/Waitress you must have the endurance to stand for long hours and have patience with difficult customers. A good Waiter/Waitress anticipates the needs of customers and provides all services in a friendly manner.

Waiter Responsibilities

  • Endurance to walk and stand for long hours.
  • Flexible work hours.
  • Ability to remain calm and professional with difficult customers.
  • Excellent interpersonal skills.
  • Coordination to carry plates or trays without dropping anything.

Waiter Requirements

  • Greet customers and hand out menus.
  • Take meal and beverage orders from customers and place these orders in the kitchen.
  • Make menu recommendations and inform patrons of any specials.
  • Deliver meals and beverages to tables when they have been prepared.
  • Check that customers are satisfied with their meal.
  • Prepare the bill for tables when requested.
  • Cash up bills and ensure that the correct amount has been paid.
  • Administer change to tables if needed.
  • Endurance to walk and stand for long hours.
  • Flexible work hours.
  • Ability to remain calm and professional with difficult customers.
  • Excellent interpersonal skills.
  • Coordination to carry plates or trays without dropping anything.

Personalising Your Waiter Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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