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Airline Ticket Agent Job Description

What does an Airline Ticket Agent do?

As an airline ticket agent, your main responsibility is to assist passengers in booking flights, issuing and changing tickets, and providing relevant information about flight schedules, routes, fares, and restrictions. You will work at the airport ticket counter or reservation center, interacting with customers and resolving their queries and concerns. In addition, you will be responsible for checking the passengers’ tickets, passports, visas, and other relevant documents, and ensuring their compliance with the airline and customs regulations. You will also collaborate with the other airline staff members, such as the air crew and ground personnel, to ensure a seamless travel experience for the passengers.

Our Airline Ticket Agent job description includes the Airline Ticket Agent responsibilities, duties, skills, education, qualifications, and experience.

Airline Ticket Agent Example

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If you need an example job description for an Airline Ticket Agent download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does an Airline Ticket Agent do?

The Airline Ticket Agent is responsible for providing friendly and efficient customer service to airline passengers by handling ticket sales, reservations, and check-ins. The Agent is also responsible for helping travellers with any enquiries they may have regarding airline services, ticketing and other travel related matters. The Agent must be able to identify customer needs and provide solutions to ensure customer satisfaction. The Agent must be able to work in a fast-paced environment and handle multiple tasks at the same time. Knowledge of airline booking systems and procedures is essential.

Airline Ticket Agent Role Purpose

The purpose of an airline ticket agent is to provide customers with information about airline services, assist with ticket purchases and reservations, check passengers in for flights, and provide general customer service. This role involves handling all aspects of ticketing for customers, from initial enquiries and reservations to the issuing of tickets and boarding passes. The ticket agent must be knowledgeable about the airline's routes, fares, and services, as well as any restrictions that apply to flights. They must also be able to handle customer complaints in a professional and courteous manner.

Airline Ticket Agent Role

Airline Ticket Agents provide customer service to passengers, helping them to book, change or cancel their flights. They provide advice on fares, flight schedules, travel insurance and other related services. They also issue tickets, check passengers in and answer any queries passengers may have.

Airline Ticket Agent Duties

  • Deal with customer inquiries and reservations, both in person and over the phone
  • Provide customers with information regarding flight schedules, fares, and connections
  • Issue tickets, boarding passes and other travel documents
  • Help passengers with check-in procedures, baggage handling and special needs
  • Assist customers with problems that may arise during travel
  • Process ticket changes and refunds
  • Assist in other duties such as scheduling flights and handling customer complaints

Airline Ticket Agent Requirements

  • Excellent customer service skills
  • Good communication and interpersonal skills
  • Able to work under pressure
  • Good numeracy and literacy skills
  • Knowledge of relevant computer systems

Airline Ticket Agent Skills

  • Communication
  • Organisation
  • Customer Service

Airline Ticket Agent Personal Traits

  • Excellent communication and customer service skills
  • Strong attention to detail
  • Good organisational and problem solving skills
  • Ability to work under pressure

How to write an Airline Ticket Agent Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write an Airline Ticket Agent Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise an Airline Ticket Agent Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Airline Ticket Agent Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Airline Ticket Agent

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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