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Appliance Repair Technician Job Description

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Appliance Repair Technician Job Description

Appliance Repair Technicians repair damaged or malfunctioning home appliances as well as install and maintain functioning appliances. They work on-site and in repair shops, depending on the size of the appliance and the type of work required.

We are recruiting for an Appliance Repair Technician to perform all repair, installation, and maintenance duties required by customers. Working as an Appliance Repair Technician your responsibilities include responding to calls to fix gas leaks, testing the functioning of newly-installed appliances and making adjustments as needed and informing customers of future maintenance work that may be required. You should also be able to refer to appliance manuals to resolve difficult problems.

To succeed as an Appliance Repair Technician, you should keep abreast of the latest technologies and developments in home appliances. Ultimately, an outstanding Appliance Repair Technician should be able to demonstrate excellent diagnostic and problem-solving skills as well as achieve exceptional customer service.

Appliance Repair Technician Responsibilities

  • Proven experience repairing, installing, and maintaining home appliances.
  • The ability to use various hand tools.
  • The ability to stand for extended periods.
  • The ability to lift heavy objects.
  • Excellent problem-solving skills.
  • Effective communication skills.
  • Exceptional customer service skills.

Appliance Repair Technician Requirements

  • Examine customers’ appliances and identifying the cause of appliance breakdowns.
  • Perform maintenance work on customers’ appliances.
  • Provide rough estimates to customers on how much it would cost to repair damaged or malfunctioning appliances.
  • Repair or replacing defective or damaged appliance components upon approval from customers.
  • Advise customers on how to use appliances correctly.
  • Install various large appliances for customers, such as washers, wall ovens, and stoves.
  • Maintain an accurate record of all items/parts used to repair, replace, or maintain appliances.
  • Bill customers and collecting payments.
  • Proven experience repairing, installing, and maintaining home appliances.
  • The ability to use various hand tools.
  • The ability to stand for extended periods.
  • The ability to lift heavy objects.
  • Excellent problem-solving skills.
  • Effective communication skills.
  • Exceptional customer service skills.

Personalising Your Appliance Repair Technician Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


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