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Desk Attendant Job Description

What does a Desk Attendant do?

A Desk Attendant is responsible for managing the front desk of an organization. They greet visitors, answer phone calls, and handle all front office duties. They also keep the reception area clean and tidy, manage the appointment schedule, and direct visitors to the appropriate office or staff member. Additionally, some Desk Attendants may be responsible for handling incoming and outgoing mail or managing other administrative tasks. Overall, a Desk Attendant plays a vital role in ensuring efficient office operations and delivering excellent customer service to visitors and colleagues alike.

Our Desk Attendant job description includes the Desk Attendant responsibilities, duties, skills, education, qualifications, and experience.

Desk Attendant Example

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If you need an example job description for a Desk Attendant download the one below, alternatively we have many other Retail job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Desk Attendant do?

Desk Attendant
We are looking for a reliable and customer-focused Desk Attendant to join our team. The Desk Attendant’s primary responsibility is to provide excellent customer service to our guests, ensuring their stay is as pleasant and comfortable as possible.

The Desk Attendant must be an excellent communicator, with an eye for detail and the ability to work independently. The successful candidate will be required to welcome and check in guests, answer enquiries, handle incoming and outgoing mail and packages, process payments, and maintain a clean and orderly reception area.

• Welcome and check in guests in a friendly and professional manner
• Answer enquiries and provide information about the hotel services and local area
• Handle incoming and outgoing mail and packages
• Process payments accurately and securely
• Maintain a clean and orderly reception area
• Adhere to all health and safety regulations
• Provide general administrative support
• Ensure that the reception area is always well stocked
• Monitor CCTV activity
• Liaise with other departments as required

• Excellent customer service skills
• Ability to work independently
• Strong communication and interpersonal skills
• Attention to detail
• Good organisational and time management skills
• Ability to handle cash and credit transactions accurately
• Knowledge of health and safety regulations
• Computer literate

Desk Attendant Role Purpose

The purpose of a desk attendant is to provide a welcoming and efficient service to customers, visitors and staff in a front of house environment. This includes greeting customers, taking and distributing messages, answering queries, providing basic information and dealing with customer enquiries. Desk attendants must be able to demonstrate a polite, friendly and helpful attitude at all times. They should also be able to maintain accurate records and provide excellent customer service.

Desk Attendant Role

Desk Attendant is a customer service role responsible for providing support to customers and visitors in a reception area or office. Duties include greeting and assisting guests, answering incoming calls and emails, and maintaining the office environment.

Desk Attendant Duties

  • Greeting customers and visitors
  • Answering and directing phone calls
  • Providing information about the facility and its services
  • Handling correspondence and mail
  • Maintaining a clean and organized reception area
  • Providing administrative support

Desk Attendant Requirements

  • Good customer service skills
  • Ability to work independently and as part of a team
  • Ability to understand and follow instructions
  • Ability to maintain accurate records

Desk Attendant Skills

  • Customer service
  • Computer literacy
  • Organisational skills
  • Strong communication abilities

Desk Attendant Personal Traits

  • Friendly
  • Outgoing
  • Organised

How to write a Desk Attendant Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Desk Attendant Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Desk Attendant Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Desk Attendant Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Desk Attendant

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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