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Freight Dispatcher Job Description

What does a Freight Dispatcher do?

A Freight Dispatcher is responsible for coordinating the transportation of goods and managing the logistics of freight delivery. They are typically employed by transportation companies, shipping lines, warehouses, and other businesses that require freight delivery services. A Freight Dispatcher is responsible for scheduling pick-up and delivery times, tracking shipments, and communicating with drivers to ensure that deliveries are made on time and are delivered to the correct destination. They also manage paperwork and documentation related to transportation, such as bills of lading, freight manifests, and customs forms. A Freight Dispatcher plays a vital role in ensuring the smooth and efficient movement of goods, both nationally and internationally.

Our Freight Dispatcher job description includes the Freight Dispatcher responsibilities, duties, skills, education, qualifications, and experience.

Freight Dispatcher Example

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If you need an example job description for a Freight Dispatcher download the one below, alternatively we have many other Transportation and Logistics job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Freight Dispatcher do?

A Freight Dispatcher is responsible for overseeing the transportation of goods, ensuring that shipments reach their destination on time and safely. They will coordinate with customers, drivers, and other personnel to make sure that all necessary paperwork is in order and that all safety regulations are followed. They will track shipments and resolve any problems that may arise. Additionally, they will negotiate with carriers and vendors to secure the best rates and services.

Freight Dispatcher Role Purpose

The purpose of a freight dispatcher is to coordinate the transportation of goods, primarily by road. This includes scheduling deliveries and pick-ups, monitoring the progress of shipments, and resolving any issues that may arise during transit. The freight dispatcher is also responsible for verifying that all necessary documentation is in order, such as bills of lading and consignee information. Additionally, they may be required to provide customer service, as well as liaising with other departments such as sales, operations and finance.

Freight Dispatcher Role

A freight dispatcher is a professional responsible for managing the transportation of goods from one location to another. They coordinate the drivers and vehicles used in transporting the freight and ensure that it is delivered on time and in compliance with applicable regulations. They also keep track of the shipment's progress and provide customer service to customers about their orders.

Freight Dispatcher Duties

  • Manage the scheduling of freight transportation
  • Organise collection and delivery of goods
  • Liaise with customers and carriers
  • Keep up to date with the latest legislation
  • Maintain records of shipments
  • Manage and monitor budgets

Freight Dispatcher Requirements

  • Excellent organisational and communication skills
  • Computer literacy
  • Ability to work under pressure and to tight deadlines
  • Knowledge of road haulage regulations

Freight Dispatcher Skills

  • Organisational skills
  • Negotiation skills
  • Customer service skills

Freight Dispatcher Personal Traits

  • Excellent organisational skills
  • Strong communication skills
  • Ability to work under pressure
  • Ability to work independently and as part of a team
  • Good understanding of transport regulations and legislation

How to write a Freight Dispatcher Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Freight Dispatcher Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Freight Dispatcher Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Freight Dispatcher Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Freight Dispatcher

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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