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Freight Forwarder Job Description

What does a Freight Forwarder do?

A Freight Forwarder is responsible for organizing and overseeing the safe and efficient transportation of goods. Their duties typically include negotiating prices with carriers, booking cargo space, arranging for customs clearance and ensuring that all necessary paperwork is completed accurately and on time. They may also be involved in packaging and labeling goods, as well as tracking and monitoring shipments to ensure they arrive at their destination on schedule. Ultimately, a Freight Forwarder must be detail-oriented and skilled at multitasking, as they are often required to manage multiple shipments simultaneously.

Our Freight Forwarder job description includes the Freight Forwarder responsibilities, duties, skills, education, qualifications, and experience.

Freight Forwarder Example

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If you need an example job description for a Freight Forwarder download the one below, alternatively we have many other Transportation and Logistics job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Freight Forwarder do?

A Freight Forwarder is responsible for arranging the safe and efficient transportation of goods from one location to another. The role involves liaising with suppliers, customers, transport companies and other relevant parties to ensure that goods are delivered on time and in accordance with customer requirements. Freight Forwarders are knowledgeable in the requirements for international shipping and custom clearances. They will also be responsible for dealing with documentation, arranging insurance, dealing with payment and providing customers with updates on the progress of their shipments.

Freight Forwarder Role Purpose

The purpose of a freight forwarder is to facilitate the efficient and cost-effective transportation of goods from one location to another. This may involve arranging for the international shipping of goods to their destination, negotiating favourable rates with carriers, arranging the necessary paperwork and customs clearance, and providing customers with advice and guidance throughout the process. Freight forwarders have a vital role to play in the global supply chain and in helping businesses move their goods across the world.

Freight Forwarder Role

Freight forwarders are responsible for organising the safe, efficient and cost-effective transportation of goods from one place to another. They manage the entire shipping process, from the initial pick-up, to the final delivery of goods, including calculating costs and making sure that documents are in order.

Freight Forwarder Duties

  • Organise and arrange the transportation of goods from one destination to another
  • Liaise with suppliers, manufacturers, retailers and customers
  • Negotiate prices and contracts with suppliers and customers
  • Arrange customs clearance and ensure that all documentation is complete and correct
  • Track and trace shipments and ensure that goods arrive on time
  • Provide customers with cost-effective solutions and services

Freight Forwarder Requirements

  • Excellent organisational skills
  • Strong communication and customer service skills
  • Knowledge of shipping and freight forwarding regulations
  • Ability to work under pressure
  • Attention to detail

Freight Forwarder Skills

  • Organizational Skills
  • Communication Skills
  • Ability to Multitask

Freight Forwarder Personal Traits

  • Organisational skills
  • Attention to detail
  • Problem solving
  • Customer service
  • Strong communication skills

How to write a Freight Forwarder Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Freight Forwarder Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Freight Forwarder Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Freight Forwarder Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Freight Forwarder

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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