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Letter Carrier Job Description

What does a Letter Carrier do?

A Letter Carrier, also known as a Postal Worker, is tasked with delivering mail and packages to residential and commercial addresses. They are responsible for sorting and organizing mail, ensuring it is delivered to the correct location and handling any issues that arise during the delivery process. The role requires strong organizational and communication skills, as well as the ability to work independently and manage time effectively. Letter Carriers often work outdoors and need to be able to navigate their delivery routes efficiently and safely. They play an essential role in keeping the postal system functioning effectively and providing a crucial service to the community.

Our Letter Carrier job description includes the Letter Carrier responsibilities, duties, skills, education, qualifications, and experience.

Letter Carrier Example

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If you need an example job description for a Letter Carrier download the one below, alternatively we have many other Public Sector job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Letter Carrier do?

The role of a letter carrier is to collect, sort and deliver mail to residential and business addresses. The job requires a friendly and efficient manner as well as a good level of physical fitness as the job involves extensive walking and carrying heavy bags of mail. A letter carrier should be punctual and reliable, and must possess excellent communication skills in order to be able to deal with any queries or complaints from customers.

Letter Carrier Role Purpose

The primary purpose of a letter carrier in the UK is to deliver mail and parcels to residential and commercial addresses. They may also be responsible for collecting mail from post boxes, sorting mail, and delivering parcels to customers as well as collecting payment for postage fees. Letter carriers may also provide customer service to the public, such as providing information about postal services or assisting with the purchase of postage stamps.

Letter Carrier Role

Letter Carrier is a job in which a person collects and delivers mail to homes and businesses in a designated area. They sort and deliver letters, parcels and other items, and may also provide other customer services.

Letter Carrier Duties

  • Deliver mail to residential and business addresses
  • Sort mail into postcode areas
  • Collect mail from post boxes
  • Provide customers with information and advice on postal services
  • Deliver parcels

Letter Carrier Requirements

  • Deliver mail to addresses along a designated route
  • Sort mail for delivery
  • Collect payments for services
  • Answer customer questions or refer them to the Post Office
  • Maintain records of deliveries
  • Carry heavy sacks of mail
  • Work outdoors in all types of weather

Letter Carrier Skills

  • Excellent customer service
  • Ability to work in a fast-paced environment
  • Good organisational skills
  • Attention to detail
  • Ability to lift and carry up to 25kg

Letter Carrier Personal Traits

  • Reliable
  • Organised
  • Good communication skills
  • Able to work in all weathers

How to write a Letter Carrier Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Letter Carrier Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Letter Carrier Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Letter Carrier Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Letter Carrier

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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