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Lobby Attendant Job Description

What does a Lobby Attendant do?

A Lobby Attendant typically works in a hotel or other public accommodation setting and is responsible for ensuring the cleanliness and overall appearance of the lobby area. This may include tasks such as vacuuming, dusting, polishing surfaces, and maintaining the cleanliness of furniture and fixtures. Additionally, a Lobby Attendant may greet guests, answer questions, and assist with any needs or concerns they may have. They are also responsible for monitoring the entry and exit of guests, maintaining security, and directing visitors to other areas of the facility as needed. Overall, a Lobby Attendant plays an important role in creating a welcoming and comfortable environment for guests.

Our Lobby Attendant job description includes the Lobby Attendant responsibilities, duties, skills, education, qualifications, and experience.

Lobby Attendant Example

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If you need an example job description for a Lobby Attendant download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Lobby Attendant do?

The Lobby Attendant is responsible for providing an excellent guest experience in the hotel lobby. This position is the first point of contact for hotel guests and provides courteous, helpful and professional service to all guests. The Lobby Attendant is responsible for monitoring the overall cleanliness, organization and appearance of the lobby and public areas, providing assistance to guests as needed and ensuring hotel policies are being followed. Additionally, the Lobby Attendant may be responsible for operating the switchboard, providing information about the hotel, its services and local attractions, and assisting with check-in and checkout.

Lobby Attendant Role Purpose

The purpose of a Lobby Attendant is to create a welcoming and professional atmosphere for guests and visitors. They are responsible for providing excellent customer service, ensuring that all guests are comfortable and well informed, and creating a pleasant environment for all guests. Lobby Attendants are also responsible for taking and delivering messages, responding to inquiries and requests, and ensuring that the lobby is kept clean and orderly. Additionally, they may be asked to provide security services, monitor CCTV footage, and assist with other duties as needed.

Lobby Attendant Role

A Lobby Attendant is responsible for providing excellent customer service in a professional and friendly manner, greeting visitors and guests, answering inquiries, and ensuring the lobby area is clean and orderly.

Lobby Attendant Duties

  • Greeting visitors and directing them to the appropriate areas
  • Maintaining a safe and secure environment for visitors and staff
  • Operating and monitoring CCTV systems
  • Handling reservations and payments
  • Providing information and assistance to visitors
  • Answering telephone calls and taking messages
  • Ensuring the lobby is kept clean and tidy

Lobby Attendant Requirements

  • Greet and welcome guests
  • Check in/out guests
  • Provide guest assistance such as answering inquiries about hotel services and amenities
  • Answer telephone calls, take messages and provide information
  • Ensure the lobby and reception area are kept clean and tidy

Lobby Attendant Skills

  • Excellent customer service
  • Ability to manage queries efficiently
  • Ability to work under pressure
  • Good organisational skills

Lobby Attendant Personal Traits

  • Good communication skills
  • Friendly and approachable
  • Ability to work well under pressure

How to write a Lobby Attendant Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Lobby Attendant Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Lobby Attendant Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Lobby Attendant Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Lobby Attendant

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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