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Operations Clerk Job Description

What does an Operations Clerk do?

An Operations Clerk is a vital role within any organisation, responsible for assisting with the smooth running of day-to-day operations. They perform a range of administrative tasks, including data entry, filing, and answering phone calls and emails. Operations Clerks are often required to liaise with other departments and external stakeholders to ensure all objectives are met, and they may be involved in the coordination of meetings, events and other projects. This role requires excellent organisation skills, attention to detail, and the ability to work well under pressure. A successful Operations Clerk will be able to maintain a strong level of professionalism, always delivering results with accuracy and efficiency.

Our Operations Clerk job description includes the Operations Clerk responsibilities, duties, skills, education, qualifications, and experience.

Operations Clerk Example

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If you need an example job description for an Operations Clerk download the one below, alternatively we have many other Finance job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does an Operations Clerk do?

The Operations Clerk is responsible for providing administrative support to the Operations Department. This role primarily involves assisting with the running of the department, including filing, data entry, and administrative tasks. The ideal candidate will be highly organised, with excellent communication and administrative skills.

Key Responsibilities:

– Maintaining departmental filing systems
– Carrying out data entry and general administrative duties
– Assisting in the running of the department
– Maintaining records and updating databases
– Liaising with other departments as required
– Assisting with special projects when needed

Skills & Experience:

– Proven administrative experience
– Excellent IT skills and knowledge of Microsoft Office
– Excellent organisational and communication skills
– Ability to work to strict deadlines
– Keen eye for detail
– Ability to work independently and as part of a team

Operations Clerk Role Purpose

The purpose of an Operations Clerk is to provide administrative and operational support to a company. This role involves carrying out a range of duties including data entry, customer service, filing, preparing reports, and dealing with enquiries. The Operations Clerk will also ensure that data is accurately recorded, processes are effectively managed, and that customer service is of a high standard. It is essential for the Operations Clerk to be able to work well as part of a team, be accurate and organized, and have excellent communication skills.

Operations Clerk Role

A Operations Clerk is responsible for carrying out administrative duties in a professional office environment. This includes handling daily activities such as filing, data entry, managing office supplies, responding to emails and phone calls, as well as other related tasks.

Operations Clerk Duties

  • Process customer orders
  • Issue invoices and receipts
  • Check stock levels
  • Organise deliveries
  • Maintain filing systems
  • Answer customer queries

Operations Clerk Requirements

  • A good knowledge of office systems and procedures
  • Excellent customer service skills
  • Ability to work quickly and accurately
  • Excellent communication skills
  • The ability to work on own initiative

Operations Clerk Skills

  • Excellent communication and organisational skills
  • Proficient in Microsoft Office and Excel
  • Ability to manage multiple priorities
  • Strong attention to detail
  • Provide administrative and clerical support

Operations Clerk Personal Traits

  • Organised
  • Accurate
  • Good interpersonal skills
  • Ability to work independently

How to write an Operations Clerk Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write an Operations Clerk Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise an Operations Clerk Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Operations Clerk Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Operations Clerk

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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