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Patient Escort Job Description

What does a Patient Escort do?

A Patient Escort is a vital member of the healthcare team responsible for transferring patients to and from various hospital departments or to medical appointments in a safe and comforting manner. They ensure that patients are transported efficiently and on time using wheelchairs or stretchers. In addition to bed-to-bed transfers, they may also assist with patient repositioning, provide comfort measures during the transport, and communicate with patients about their needs and concerns. Patient Escorts must possess excellent communication skills, empathy, and patience as they deal with patients who may be anxious or in pain. They also need to have a good understanding of medical terminology and equipment in order to provide the best possible care.

Our Patient Escort job description includes the Patient Escort responsibilities, duties, skills, education, qualifications, and experience.

Patient Escort Example

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If you need an example job description for a Patient Escort download the one below, alternatively we have many other Healthcare job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Patient Escort do?

Patient Escort is a role which involves providing assistance to patients who are travelling for medical appointments, or between departments within a hospital. The role includes escorting patients to and from examination and treatment rooms, collecting and returning wheelchairs and other pieces of equipment, providing emotional support and assistance with the use of lifts and escalators. Additionally, the role involves providing accurate information to patients and answering any queries they may have. It is essential that the Patient Escort is able to maintain a professional and friendly manner at all times.

Patient Escort Role Purpose

The purpose of a Patient Escort is to provide assistance to patients, healthcare professionals and visitors while they are travelling to and from healthcare settings, such as hospitals and medical centres. This role may involve accompanying patients on their journey and ensuring that they are comfortable and safe during their travels. As well as providing a safe and comfortable journey for patients, Patient Escorts may also provide companionship and support to those who are anxious or have difficulty travelling. The role of a Patient Escort may also include providing assistance in the transfer of medical equipment and supplies to and from medical facilities, as well as carrying out basic administrative tasks, such as booking and confirming appointments.

Patient Escort Role

Patient Escort is a role which involves accompanying patients to and from medical appointments and providing support and assistance to them throughout their journey. This may include helping them move around safely, ensuring they are comfortable, and providing emotional support.

Patient Escort Duties

  • Greet and welcome patients upon arrival at the medical facility
  • Assist patients in locating their destinations within the facility
  • Provide assistance and support to patients as needed
  • Assist with wheelchair transfers if required
  • Escort patients to medical appointments and other areas of the facility
  • Answer patient questions regarding the facility and its services

Patient Escort Requirements

  • Ability to provide assistance to patients
  • Good interpersonal and communication skills
  • Ability to follow instructions and procedures
  • Capability to handle medical equipment safely

Patient Escort Skills

  • Excellent communication skills
  • Ability to remain calm in challenging situations
  • Ability to follow instructions and work independently

Patient Escort Personal Traits

  • Friendly
  • Caring
  • Helpful
  • Reliable

How to write a Patient Escort Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Patient Escort Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Patient Escort Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Patient Escort Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Patient Escort

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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