skip to Main Content

Patient Services Representative Job Description

What does a Patient Services Representative do?

A Patient Services Representative is responsible for providing support and assistance to patients in a healthcare setting. They are often the first point of contact for patients, and are responsible for answering phone calls, scheduling appointments, coordinating referrals, collecting payments, and addressing patient concerns or questions. Patient Services Representatives also maintain accurate records and ensure that patients are receiving high-quality care by working closely with healthcare providers and staff. Overall, their role is to ensure that patients receive the best possible experience while receiving healthcare services.

Our Patient Services Representative job description includes the Patient Services Representative responsibilities, duties, skills, education, qualifications, and experience.

Patient Services Representative Example

Our Job Advertising Packages

Choose the best package, edit the advert and post your job!

Indeed Sponsored
Google Jobs
LinkedIn Jobs
Guardian Jobs
Industry boards
CV Targeting*
many more
Job Advert Package + Flat Fee Recruitment Services
CV Filtering
Video Interviewing
Interview Scheduling

If you need an example job description for a Patient Services Representative download the one below, alternatively we have many other Healthcare job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Patient Services Representative do?

A Patient Services Representative is responsible for providing excellent customer service to patients and their families in a healthcare environment. Duties include greeting and registering patients, answering enquiries, scheduling appointments, verifying insurance coverage, collecting payments, and providing general information. The successful candidate will also be required to maintain accurate patient records and data entry, and show a high level of professionalism and customer service. The ideal candidate will have excellent interpersonal and communication skills, the ability to remain calm under pressure and a strong commitment to customer service.

Patient Services Representative Role Purpose

The purpose of a Patient Services Representative is to provide professional and courteous service to patients and their families, deliver accurate and timely registration, check-in, and check-out services, maintain patient records, and respond to inquiries in a timely manner. They are responsible for ensuring patient satisfaction and ensuring compliance with all relevant legislative and regulatory requirements. They also maintain excellent communication with internal and external stakeholders, including medical staff, insurance companies, and other government agencies.

Patient Services Representative Role

Patient Services Representatives provide customer service to patients in healthcare settings. They assist with patient inquiries, handle scheduling, verify insurance coverage, and process payments. They also provide support to staff and help ensure a smooth patient experience.

Patient Services Representative Duties

  • Greet and welcome patients and visitors in person or on the telephone
  • Answer patient and visitor inquiries and direct them to the appropriate person
  • Schedule and confirm patient appointments
  • Maintain patient accounts by recording and updating personal and financial information
  • Check insurance eligibility and coverage
  • Process patient billing and payments
  • Maintain patient records and forms
  • Update appointment schedules and other relevant information
  • Provide clerical and administrative support
  • Assist in the collection of patient information for research and surveys

Patient Services Representative Requirements

  • Excellent customer service skills
  • Knowledge of medical terminology
  • Ability to multi-task
  • Familiarity with office equipment, such as computers and printers
  • Strong communication and interpersonal skills

Patient Services Representative Skills

  • Excellent customer service
  • Strong communication skills
  • Computer literacy
  • Ability to work in a team

Patient Services Representative Personal Traits

  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to remain calm under pressure
  • Organizational and problem-solving skills
  • Accuracy and attention to detail
  • Flexibility and adaptability

How to write a Patient Services Representative Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Patient Services Representative Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Patient Services Representative Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Patient Services Representative Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Patient Services Representative

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

Back To Top