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Post Office Clerk Job Description

What does a Post Office Clerk do?

A Post Office Clerk is responsible for providing various postal services to customers, including selling stamps, processing mail, handling money transactions, and managing customer inquiries. They are typically found working behind the counter in a post office or other designated postal service outlet. Their duties may include sorting and distributing the mail, helping customers fill out forms, and ensuring that mail is sent to the correct recipient. They may also handle and sell postal products and services such as money orders, packaging, and delivering parcels. Overall, a Post Office Clerk plays a vital role in ensuring that the postal service runs smoothly and efficiently.

Our Post Office Clerk job description includes the Post Office Clerk responsibilities, duties, skills, education, qualifications, and experience.

Post Office Clerk Example

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If you need an example job description for a Post Office Clerk download the one below, alternatively we have many other Public Sector job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Post Office Clerk do?

Post Office Clerk

Job Summary

We are looking for an enthusiastic and organised Post Office Clerk to join our team. In this role, you will be responsible for providing excellent customer service, sorting and distributing post, selling postage stamps and other postal services, and maintaining accurate records. You will be expected to work with accuracy and speed to ensure the smooth running of the Post Office.


• Provide excellent customer service at all times
• Sort and distribute post accurately and in a timely manner
• Sell stamps, franking services, and other postal services
• Keep accurate records of all transactions
• Assist customers with any queries they may have
• Ensure the Post Office counter is kept tidy and organised
• Adhere to all health and safety regulations

Skills and Qualifications

• Previous experience working in a customer service role
• Excellent communication and interpersonal skills
• Ability to work accurately and quickly
• Knowledge of the Post Office services and products
• Good organisational and time management skills
• Ability to work independently and as part of a team

Post Office Clerk Role Purpose

The purpose of a Post Office Clerk is to provide customer service to the public by assisting them with their postal needs. This includes stamping and selling postage stamps, weighing packages, preparing parcels for mailing, answering customer queries, responding to any complaints, and ensuring the Post Office runs smoothly and efficiently.

Post Office Clerk Role

A Post Office Clerk is responsible for providing a professional customer service to customers visiting a Post Office branch. They will handle transactions, sort and distribute mail, answer queries, and help in resolving customer issues.

Post Office Clerk Duties

  • Deal with customers face to face and over the phone
  • Sort and distribute incoming mail
  • Send out mail
  • Cash cheques and process payments
  • Sell stationery, stamps and other products
  • Respond to customer enquiries
  • Provide advice on postal services and products
  • Keep records of transactions

Post Office Clerk Requirements

  • Provide excellent customer service
  • Process payments accurately
  • Handle incoming and outgoing mail
  • Sort and distribute mail
  • Provide advice on postal services and products
  • Operate cash registers

Post Office Clerk Skills

  • Excellent customer service
  • Good communication skills
  • Ability to work independently
  • Attention to detail
  • Ability to work under pressure

Post Office Clerk Personal Traits

  • Good communication skills
  • Organisational ability
  • Ability to work under pressure
  • Strong customer service skills
  • Knowledge of postal services

How to write a Post Office Clerk Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Post Office Clerk Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Post Office Clerk Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Post Office Clerk Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Post Office Clerk

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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