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Postal Carrier Job Description

What does a Postal Carrier do?

A Postal Carrier, also known as a mail carrier or postman, is responsible for the delivery of letters, packages, and other mail items within a designated geographic area. They sort and organize mail before leaving the post office, use maps and GPS to plan delivery routes, and make sure that all mail is delivered to the correct address. Postal Carriers must be able to work independently, as they often spend much of their day alone while walking or driving for long periods of time. They also need to have good physical fitness, as the job often involves walking, climbing stairs, and carrying heavy loads. Additionally, Postal Carriers are expected to be courteous and professional when interacting with customers, as they are often the face of the postal service in their local community.

Our Postal Carrier job description includes the Postal Carrier responsibilities, duties, skills, education, qualifications, and experience.

Postal Carrier Example

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If you need an example job description for a Postal Carrier download the one below, alternatively we have many other Public Sector job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Postal Carrier do?

Postal Carrier Job Summary

The Postal Carrier is responsible for collecting, sorting, processing and delivering mail to customers across the UK. Typical duties include driving to designated postal routes and delivering mail to residences, businesses and other post offices, as well as sorting and loading mail onto vehicles for delivery. The Postal Carrier must also ensure that the post is correctly sorted, packaged and labelled before it is delivered. The job requires a valid driving licence and a strong customer service focus.

Postal Carrier Role Purpose

The purpose of a postal carrier is to deliver mail to addresses in their assigned area. They are responsible for sorting mail, loading it onto their delivery vehicle, and then travelling to the various addresses in their territory to deliver the mail. They may also be responsible for collecting mail from post boxes and delivering it back to the sorting office. Postal carriers may also provide additional services such as parcel delivery and redirection of mail for customers.

Postal Carrier Role

Postal Carrier is a job that involves delivering mail to residential and business addresses. Postal carriers typically work outdoors, travelling on foot or by vehicle to deliver mail and packages. They may also sort, load and unload mail, as well as help customers with inquiries.

Postal Carrier Duties

  • Deliver mail and parcels to households and businesses
  • Sort and load mail for delivery
  • Collect payment for services such as postal orders and money transfers
  • Process customer complaints and enquiries
  • Check addresses and postcodes
  • Report any damaged or faulty equipment
  • Maintain records of delivery schedules and completed work

Postal Carrier Requirements

  • Physical fitness
  • Ability to work outdoors in all weather conditions
  • Ability to lift heavy items
  • Good organisational skills
  • Knowledge of the local area

Postal Carrier Skills

  • Provide excellent customer service
  • Responsible for sorting and delivering mail and parcels
  • Ability to work independently or as part of a team
  • Ability to manage time and workload effectively
  • Ability to work in a fast paced environment

Postal Carrier Personal Traits

  • Reliable
  • Organised
  • Able to work independently
  • Good customer service skills
  • Able to lift heavy parcels

How to write a Postal Carrier Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Postal Carrier Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Postal Carrier Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Postal Carrier Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Postal Carrier

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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