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Postal Support Employee Job Description

What does a Postal Support Employee do?

A Postal Support Employee is responsible for providing support functions in a postal office or facility. They work with other postal service workers and are responsible for a variety of duties related to mail processing, shipping, and delivery services. Their responsibilities include but are not limited to sorting and distributing mail, operating sorting machines, updating delivery records, and assisting customers with shipping and postage-related inquiries. In short, the Postal Support Employee plays a crucial role in ensuring the smooth functioning of postal operations from the ground up.

Our Postal Support Employee job description includes the Postal Support Employee responsibilities, duties, skills, education, qualifications, and experience.

Postal Support Employee Example

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If you need an example job description for a Postal Support Employee download the one below, alternatively we have many other Public Sector job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Postal Support Employee do?

A Postal Support Employee is responsible for providing customer service and operational support within a postal service. This role involves sorting and delivering mail, handling customer enquiries and providing administrative support. The Postal Support Employee is also required to ensure that all mail is delivered to the correct address in a timely and efficient manner. They must have excellent communication and customer service skills, be able to work independently and as part of a team, and be able to work in a busy and varied environment.

Postal Support Employee Role Purpose

The purpose of a Postal Support Employee is to provide efficient and effective postal services to the public and to assist in the running of Royal Mail sorting offices. This includes sorting, dispatching and delivering mail, responding to customer enquiries, handling complaints and providing customer service. Postal Support Employees are responsible for ensuring the smooth running of the sorting office and the efficient completion of their tasks. They must adhere to Royal Mail's safety protocols and regulations, and must take all necessary steps to ensure the safety and security of mail, staff and customers.

Postal Support Employee Role

A Postal Support Employee is responsible for providing customer service and administrative support in a postal office. Duties may include sorting mail, handling money, delivering parcels and packages, filing paperwork, and assisting with customer inquiries.

Postal Support Employee Duties

  • Processing mail, packages and parcels
  • Registering, sorting and distributing incoming mail
  • Preparing and dispatching outgoing mail
  • Ensuring accuracy of delivery information
  • Maintaining records of postal orders

Postal Support Employee Requirements

  • Excellent customer service skills
  • Ability to process mail efficiently
  • Good organisational and time management skills
  • Knowledge of relevant postal regulations

Postal Support Employee Skills

  • Strong communication skills
  • Excellent customer service skills
  • Ability to work under pressure
  • Attention to detail
  • Flexibility
  • Good organisational skills

Postal Support Employee Personal Traits

  • Excellent communication skills
  • Good organisational skills
  • Ability to work in a team
  • Attention to detail
  • Ability to work in a fast paced environment

How to write a Postal Support Employee Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Postal Support Employee Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Postal Support Employee Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Postal Support Employee Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Postal Support Employee

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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