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Reservations Agent Job Description

What does a Reservations Agent do?

A Reservations Agent is responsible for managing the reservation process for different travel services, such as flights, hotels, rental cars, and tours. The role typically involves communicating with customers over the phone or via online chat to understand their travel needs and preferences, and then making reservations accordingly. The agent must have good knowledge of the travel industry, including pricing, availability, and destination information, in order to provide accurate and helpful advice to customers. Additionally, they may be required to process payments, oversee cancellations and changes to bookings, and address any customer issues or concerns that arise.

Our Reservations Agent job description includes the Reservations Agent responsibilities, duties, skills, education, qualifications, and experience.

Reservations Agent Example

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If you need an example job description for a Reservations Agent download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Reservations Agent do?

The Reservations Agent is responsible for assisting with all customer enquiries and reservations, ensuring a high level of customer service and satisfaction. The Reservations Agent will help to ensure the smooth running of reservations by accurately taking, entering and processing bookings, cancellations and changes. The Reservations Agent will also provide advice on availability and prices and handle customer queries.

This role requires excellent communication skills, a commitment to customer service and the ability to work in a fast-paced and demanding environment. The Reservations Agent must be able to work both independently and as part of a team, and must possess strong problem-solving and organisational skills.

Reservations Agent Role Purpose

The purpose of a Reservations Agent is to provide customers with exceptional customer service when making reservations for travel, accommodation, or services. The Reservations Agent should be able to answer customer enquiries, process bookings, and assist customers in making the best possible travel arrangements. They should also be able to provide customers with accurate information and advice regarding their reservations. The Reservations Agent should be knowledgeable about the products and services their company offers, as well as their company's policies and procedures. The Reservations Agent should also be able to identify customer needs and provide solutions.

Reservations Agent Role

A Reservations Agent is responsible for taking customer bookings and handling customer inquiries for a range of services, such as accommodation, transportation and tours. They typically work in a call centre or a hotel and must have excellent customer service and communication skills.

Reservations Agent Duties

  • Answer customer enquiries over the telephone and in-person
  • Provide information on hotel facilities and services
  • Assist customers with making hotel reservations
  • Process payments for hotel bookings
  • Update records of customer requests and reservations
  • Handle customer complaints and inquiries
  • Assist with other administrative tasks

Reservations Agent Requirements

  • Excellent customer service skills
  • Ability to work under pressure
  • Excellent communication and problem solving skills
  • Good knowledge of reservation software and systems
  • Ability to multitask and stay organized

Reservations Agent Skills

  • Customer service
  • Product knowledge
  • Computer literacy
  • Attention to detail
  • Organisational skills
  • Ability to multitask

Reservations Agent Personal Traits

  • Good communication skills
  • Excellent customer service skills
  • Strong organisational skills
  • Ability to multi-task
  • Accuracy and attention to detail

How to write a Reservations Agent Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Reservations Agent Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Reservations Agent Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Reservations Agent Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Reservations Agent

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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