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Social Work Case Manager Job Description

What does a Social Work Case Manager do?

A Social Work Case Manager is responsible for providing support and assistance to individuals and families who are dealing with issues of abuse, neglect or other social challenges. Their main role involves assessing the needs of the clients and helping them to access the services and resources that they require to improve their situations. Social Work Case Managers work closely with other members of the community, including health professionals, law enforcement agencies and other social service providers, to ensure that their clients receive the best possible care. They work in a variety of settings, including hospitals, community centers, schools and government agencies, and their work is essential in ensuring that vulnerable members of society are protected and supported.

Our Social Work Case Manager job description includes the Social Work Case Manager responsibilities, duties, skills, education, qualifications, and experience.

Social Work Case Manager Example

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If you need an example job description for a Social Work Case Manager download the one below, alternatively we have many other Social Care job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Social Work Case Manager do?

The Social Work Case Manager provides support to individuals, families, and groups in need of assistance. The Case Manager assesses the needs of their clients, establishes goals, and develops plans to support them in achieving those goals. They provide a variety of services including advocacy, counselling, and referral to other services. The Case Manager also works with local communities, health care professionals, and other agencies to ensure the most appropriate services are provided. The Case Manager is responsible for monitoring progress and evaluating outcomes, and providing comprehensive reports on a regular basis.

Social Work Case Manager Role Purpose

The purpose of a social work case manager in the UK is to provide support, advice, and assistance to people in need. This includes assessing the needs of individuals and families, identifying appropriate services and resources, advocating on behalf of clients, and helping them to access those services. They also provide education and counselling to clients, develop appropriate care plans and assist in the implementation of them, and work with other professionals to ensure that clients receive the best possible care.

Social Work Case Manager Role

Social work case managers provide support and advice to individuals and families who are experiencing challenging life circumstances such as poverty, disability, mental health issues, and other social issues. They collaborate with other professionals to develop, implement, and review person-centred plans to help clients achieve their goals. They also provide emotional support, advocacy, and referrals to other services.

Social Work Case Manager Duties

  • Provide advice and guidance to clients on a range of issues
  • Develop and maintain effective working relationships with clients and other professionals
  • Undertake assessments to identify service user needs and develop appropriate action plans
  • Advocate and support clients in accessing relevant services
  • Monitor and review client progress
  • Liaise with other organisations to ensure a holistic service provision

Social Work Case Manager Requirements

  • Minimum of a diploma or degree in social work
  • Good interpersonal, organisational, communication and IT skills
  • Knowledge of relevant legislation and policies

Social Work Case Manager Skills

  • Excellent communication and interpersonal skills
  • Knowledge of relevant legislation, policies and procedures
  • Ability to manage own caseload and work autonomously
  • Good organisational skills
  • Ability to work within a multi-disciplinary team

Social Work Case Manager Personal Traits

  • Excellent communication skills
  • Organisational ability
  • Ability to work with different people
  • Ability to work effectively under pressure

How to write a Social Work Case Manager Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Social Work Case Manager Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Social Work Case Manager Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Social Work Case Manager Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Social Work Case Manager

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