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Ticket Agent Job Description

What does a Ticket Agent do?

A Ticket Agent is responsible for providing customer service to passengers and selling tickets for travel by air, rail, or other modes of transportation. They help customers with their travel plans, answer questions about fares and schedules, make reservations, print tickets, and handle any issues that may arise before or during travel. They also need to be knowledgeable about luggage policies, travel visas, and any other regulatory requirements. In addition, Ticket Agents may need to perform administrative tasks such as keeping records of ticket sales, handling cash, and reconciling accounts.

Our Ticket Agent job description includes the Ticket Agent responsibilities, duties, skills, education, qualifications, and experience.

Ticket Agent Example

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If you need an example job description for a Ticket Agent download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Ticket Agent do?

The Ticket Agent is responsible for providing customer service at a ticketing desk. They are the first point of contact for customers, and must be able to provide information and assistance with ticket purchases, as well as helping customers with any other queries. The Ticket Agent must be familiar with ticketing systems and customer service policies, and must be able to handle cash, credit and debit card payments. They must be friendly and patient, and have good communication and customer service skills.

Ticket Agent Role Purpose

The purpose of a ticket agent is to assist customers with their travel requirements and provide an efficient, professional and friendly service to customers. This may involve providing advice, selling tickets, issuing refunds, checking tickets and other related tasks. Ticket agents are responsible for ensuring that customers receive the correct ticket and that all necessary information is recorded accurately. They may also be required to answer customer queries, handle customer complaints and provide assistance with other customer service related issues.

Ticket Agent Role

The ticket agent is responsible for providing customer service at ticketing offices, including selling tickets, answering queries, processing payments and dealing with any complaints.

Ticket Agent Duties

  • Provide customer service to passengers at airports and railway stations
  • Assist with ticket purchases and reservations
  • Answer customer inquiries and resolve problems
  • Handle cash and credit card transactions
  • Process refunds and exchanges
  • Monitor waiting lists and arrange alternate travel
  • Explain travel regulations and policies
  • Keep accurate records of transactions

Ticket Agent Requirements

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and communication skills
  • Knowledge of ticketing systems and processes
  • Experience of handling cash, credit and debit transactions

Ticket Agent Skills

  • Customer service
  • Cash handling
  • Computer literacy
  • Sales

Ticket Agent Personal Traits

  • Friendly
  • Organised
  • Attentive
  • Good communication skills

How to write a Ticket Agent Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Ticket Agent Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Ticket Agent Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Ticket Agent Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Ticket Agent

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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