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Transportation Dispatcher Job Description

What does a Transportation Dispatcher do?

A Transportation Dispatcher is responsible for coordinating and dispatching transportation services to ensure timely delivery of goods and passengers. They work closely with drivers, logistics companies, and other team members to plan routes, track shipments, and ensure that vehicles are properly maintained and fueled. In addition, Transportation Dispatchers use specialized software to monitor traffic patterns, weather conditions, and other factors to make adjustments to schedules as necessary. They are skilled problem solvers who are able to quickly and efficiently respond to changing circumstances.

Our Transportation Dispatcher job description includes the Transportation Dispatcher responsibilities, duties, skills, education, qualifications, and experience.

Transportation Dispatcher Example

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If you need an example job description for a Transportation Dispatcher download the one below, alternatively we have many other Transportation and Logistics job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Transportation Dispatcher do?

A Transportation Dispatcher is responsible for overseeing the movement of goods and personnel from one place to another. They plan, organize and monitor the transportation of goods using a variety of methods, such as road, rail, air and sea. They must ensure that goods and personnel reach their destinations in a safe, timely and cost-effective manner. The Dispatcher will be required to liaise with customers, suppliers, transport operators and other stakeholders to ensure that all requirements are met. They must also keep an accurate record of all transportation activities and costs, and be able to provide reports as required.

Transportation Dispatcher Role Purpose

The purpose of a Transportation Dispatcher is to ensure the efficient and effective delivery of goods and services by managing and coordinating the movement of personnel, materials, and vehicles. This includes coordinating truck, rail, and air transportation of goods, as well as scheduling drivers, dispatchers, and other personnel to oversee the safe and timely delivery of goods. The Dispatcher must also monitor the performance of drivers and maintain records of shipments, including delivery times, costs, and customer service levels. Additionally, they will be required to troubleshoot any delays or problems that occur during the transportation process.

Transportation Dispatcher Role

A Transportation Dispatcher is responsible for the efficient and timely coordination of transportation services for passengers or goods. Duties include planning routes, scheduling trips, and monitoring driver performance. They must also ensure compliance with safety regulations and maintain accurate records.

Transportation Dispatcher Duties

  • Plan and coordinate the movements of vehicles and personnel
  • Arrange for vehicle maintenance and repairs
  • Liaise with customers, staff and other organisations
  • Monitor progress of deliveries and collections
  • Ensure compliance with relevant regulations
  • Maintain records and financial data

Transportation Dispatcher Requirements

  • Excellent communication and interpersonal skills
  • Ability to work under pressure and to strict deadlines
  • High level of accuracy and attention to detail
  • Good organisational skills
  • Knowledge of relevant regulations and legislation

Transportation Dispatcher Skills

  • Strong communication skills
  • Excellent organisational skills
  • Ability to work under pressure

Transportation Dispatcher Personal Traits

  • Organised
  • Good communication skills
  • Able to work under pressure
  • Good problem solving skills

How to write a Transportation Dispatcher Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Transportation Dispatcher Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Transportation Dispatcher Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Transportation Dispatcher Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Transportation Dispatcher

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