skip to Main Content

Application Support Engineer Job Description

How to Hire an Application Support Engineer

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

Application Support Engineer Job Description

Application Support Engineers oversee the instilment and maintenance of software applications to streamline business operations. Their duties include optimising software application performance, installing updates and performing debugging procedures.

We are looking for an Application Support Engineer to monitor and maintain the efficiency of our software applications. In this position, your tasks will include reporting to our senior software engineering team, collaborating with colleagues, and performing successful code migration. You will also be required to provide IT support to our clients.

To deliver success as an Application Support Engineer, you should possess extensive experience in providing application support in a fast-paced environment. High performing Support Engineers distinguish themselves by being proactive in providing application support.

Application Support Engineer Duties and Responsibilities

  • Advanced knowledge of front end and back end programing languages, such as C++, Javascript, Python, and Ruby.
  • Ability to manage code migration, document configuration changes, and monitor performance.
  • Exceptional ability to provide front end support to internal departments and web-based clients.
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Knowledge of Advanced Encryption Standards (AES).
  • Ability to keep up with innovation in application design.
  • Exceptional communication skills.
  • A Bachelor’s Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.

Application Support Engineer Skills and Requirements

  • Provide software application support under the supervision of the Senior Engineer.
  • Perform analyses on software application functionality and suggesting improvements.
  • Ensure effective front end and back end functionality of applications.
  • Consult with the software development team, internal users, and clients to improve application performance.
  • Manage code migration across environments to ensure continued and synchronised functionality.
  • Establish the root causes of application errors, and escalating serious concerns to the Senior Engineer.
  • Keep record of configuration changes and scheduling application updates.
  • Document processes and monitoring application performance metrics.
  • Provide front end support to clients and colleagues in other departments.
  • Advanced knowledge of front end and back end programing languages, such as C++, Javascript, Python, and Ruby.
  • Ability to manage code migration, document configuration changes, and monitor performance.
  • Exceptional ability to provide front end support to internal departments and web-based clients.
  • Advanced proficiency in determining the causes of application errors and repairing them.
  • Knowledge of Advanced Encryption Standards (AES).
  • Ability to keep up with innovation in application design.
  • Exceptional communication skills.
  • A Bachelor’s Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.

Personalising Your Application Support Engineer Job Description Advise

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company’s culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.


Back To Top