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City Letter Carrier Job Description

What does a City Letter Carrier do?

A City Letter Carrier is responsible for the delivery of mail and packages to homes and businesses in a designated route within a city or town. They load and unload mail from their vehicle, sort and organize packages and letters for efficient delivery, and use handheld devices to record the delivery of each item. In addition to delivering mail, they may also collect outgoing mail and parcels from postboxes and businesses. City Letter Carriers may have to deal with challenges such as heavy traffic, inclement weather, and difficult parking situations while efficiently delivering their assigned mail and packages. They must also adhere to strict safety and security guidelines to protect the mail and ensure timely delivery.

Our City Letter Carrier job description includes the City Letter Carrier responsibilities, duties, skills, education, qualifications, and experience.

City Letter Carrier Example

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If you need an example job description for a City Letter Carrier download the one below, alternatively we have many other Public Sector job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a City Letter Carrier do?

A City Letter Carrier is responsible for delivering mail and packages to residential and business addresses within a defined area. The role requires knowledge of postal regulations and the ability to work safely in all weather conditions. The duties include sorting, delivering and collecting mail and parcels; responding to customer enquiries; and dealing with any problems that may arise during the course of the working day. The successful candidate will be reliable, organised and have excellent customer service skills.

City Letter Carrier Role Purpose

The purpose of a City Letter Carrier job role is to deliver and collect mail from residential, business and other customers in a city or other urban area. This may include delivering parcels and bulk mail, and collecting for payment services such as Special Delivery, Recorded Delivery, and Cash on Delivery. City Letter Carriers also provide customer service and help customers with queries, complaints and requests.

City Letter Carrier Role

City letter carrier is a job role in which an individual delivers mail and packages to addresses within a designated urban area. The role involves sorting and loading mail, driving to delivery points, and delivering mail to recipients.

City Letter Carrier Duties

  • Deliver mail and packages to residential and commercial addresses
  • Sort mail and packages according to delivery route
  • Load and unload delivery vehicles
  • Collect payments for services rendered
  • Answer customers' inquiries regarding postal regulations and services
  • Maintain records of daily deliveries and collections

City Letter Carrier Requirements

  • Excellent customer service skills
  • Good organisational and communication skills
  • Ability to work independently and as part of a team
  • Physically fit and able to lift heavy items

City Letter Carrier Skills

  • Ability to work independently
  • Good customer service skills
  • Ability to work in all weather conditions

City Letter Carrier Personal Traits

  • Excellent customer service skills
  • Excellent communication skills
  • Ability to work independently
  • Good physical fitness
  • Good organisational skills
  • Ability to work in a team

How to write a City Letter Carrier Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a City Letter Carrier Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a City Letter Carrier Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a City Letter Carrier Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a City Letter Carrier

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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