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City Mail Carrier Job Description

What does a City Mail Carrier do?

A City Mail Carrier is responsible for sorting, preparing, and delivering mail to households and businesses within a designated area. They are required to follow a specific route and deliver mail promptly and efficiently while ensuring that all mail is delivered accurately. City Mail Carriers also need to collect incoming mail from businesses and homes, and ensure that they are picked up and delivered to the appropriate postal facility. They may also need to assist customers with postage queries, redirecting mail, or filing complaints if necessary. In essence, a City Mail Carrier is a vital part of the postal service and plays an essential role in ensuring that mail is delivered across urban areas in a timely and secure manner.

Our City Mail Carrier job description includes the City Mail Carrier responsibilities, duties, skills, education, qualifications, and experience.

City Mail Carrier Example


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If you need an example job description for a City Mail Carrier download the one below, alternatively we have many other Public Sector job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a City Mail Carrier do?

A City Mail Carrier is responsible for the collection and delivery of mail within a city or town. This role involves sorting, collecting, delivering and collecting mail from both residential and commercial customers. The role also involves providing excellent customer service and ensuring that all mail is handled with care and delivered to the correct address. The successful candidate must have excellent organisational skills and be physically fit as there will be a lot of walking involved. A full UK driving licence is also essential.

City Mail Carrier Role Purpose

The purpose of a City Mail Carrier is to deliver mail and parcels to residential and business addresses in a designated city area. The role involves sorting mail into the correct order, loading it onto a delivery vehicle, and driving or walking to each address to drop off the mail. City Mail Carriers must also ensure that all mail is handled with care and is delivered on time. In addition, they may be required to answer queries from customers, take payments for parcels, and collect undeliverable items.

City Mail Carrier Role

A City Mail Carrier is responsible for the delivery of letters and parcels to customers within a designated city or town. This role involves collecting items from a sorting office or depot, loading them onto a vehicle, and delivering them to customers' addresses in a timely and efficient manner.

City Mail Carrier Duties

  • Deliver mail to residential and business addresses
  • Sort mail and parcels
  • Collect payments for services such as special delivery
  • Maintain records of deliveries and collections
  • Provide excellent customer service

City Mail Carrier Requirements

  • Good physical fitness
  • Ability to work in all weather conditions
  • Excellent customer service skills
  • Good communication skills
  • Ability to work to strict deadlines

City Mail Carrier Skills

  • Excellent communication skills
  • Ability to work independently
  • Good customer service skills
  • Ability to lift parcels of varying weights

City Mail Carrier Personal Traits

  • Good communication skills
  • Ability to work independently
  • Organised
  • Good customer service
  • Ability to work in all weather conditions

How to write a City Mail Carrier Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a City Mail Carrier Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a City Mail Carrier Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a City Mail Carrier Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a City Mail Carrier

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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