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Claims Assistant Job Description

What does a Claims Assistant do?

A Claims Assistant is responsible for providing administrative support to a claims department. Their duties may include processing new claims, gathering information and documentation from clients and third parties, maintaining records and databases, preparing reports, and communicating with clients and stakeholders via phone and email. They may also assist with investigations, negotiate settlements, and ensure compliance with company policies and regulations. A Claims Assistant must have strong organizational and communication skills, attention to detail, and the ability to work independently as well as part of a team.

Our Claims Assistant job description includes the Claims Assistant responsibilities, duties, skills, education, qualifications, and experience.

Claims Assistant Example

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If you need an example job description for a Claims Assistant download the one below, alternatively we have many other Banking and Insurance job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Claims Assistant do?

The Claims Assistant is responsible for providing support to the Claims Department in order to ensure the efficient handling of claims across the business. The role involves processing new claims, managing customer enquiries and providing administrative support to the team.

The successful candidate will have excellent communication and organisational skills and be able to work in a fast-paced environment. They will be proactive, have a good eye for detail, and have a good knowledge of relevant legislation and regulations.

Key Responsibilities:

• Process new claims and manage customer enquiries in a timely and effective manner.
• Liaise with internal and external parties to ensure accurate and complete claim information is received.
• Ensure all claims data is accurately entered into the system.
• Provide support to other areas of the Claims Department when required.
• Provide administrative support to the team.
• Ensure compliance with relevant legislation and regulations.
• Manage the documentation of claims in accordance with established procedures.
• Monitor and manage the claims process to ensure claims are processed in a timely and efficient manner.
• Maintain accurate and up-to-date records of all claims.
• Assist with the preparation of reports and other documents as required.
• Provide advice and guidance to other members of the team.

Claims Assistant Role Purpose

The purpose of a Claims Assistant is to provide support to the Claims Manager in the administration of the claims process. This includes ensuring accurate and timely data entry, document management and filing, responding to customer enquiries, and providing administrative assistance to the team. The Claims Assistant will also be responsible for raising customer awareness of their rights, and ensuring that all claims data is accurately recorded and maintained.

Claims Assistant Role

A Claims Assistant is responsible for handling claims made by customers or clients, ensuring that all information is accurate and up-to-date, and that the claim is processed in a timely and efficient manner. The job involves liaising with customers and other internal departments, as well as providing guidance and support where necessary.

Claims Assistant Duties

  • Provide administrative support to the Claims team
  • Assist in the preparation of claims documents
  • Carry out accurate data entry
  • Liaise with clients and external parties
  • Undertake research and investigation as required
  • Maintain accurate records and filing

Claims Assistant Requirements

  • Accurately inputting data and maintaining records
  • Checking and processing insurance claims
  • Providing administrative support to the claims department
  • Liaising with customers, colleagues and insurers

Claims Assistant Skills

  • Excellent communication
  • Organizational
  • Administrative
  • Computer literacy

Claims Assistant Personal Traits

  • Strong organisational skills
  • Attention to detail
  • Time management
  • Excellent communication skills
  • Ability to work independently

How to write a Claims Assistant Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Claims Assistant Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Claims Assistant Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Claims Assistant Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Claims Assistant

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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