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Client Navigator Job Description

What does a Client Navigator do?

A Client Navigator is responsible for identifying the needs of clients and connecting them with appropriate resources and services. This involves conducting assessments, developing service plans, and advocating for clients. They work closely with individuals and families to ensure they receive the assistance they need to achieve their goals and improve their overall well-being. A Client Navigator also maintains up-to-date knowledge of available resources and services within their community and collaborates with other service providers to create a network of support for their clients. Ultimately, their role is to empower clients to navigate complex systems and overcome barriers to success.

Our Client Navigator job description includes the Client Navigator responsibilities, duties, skills, education, qualifications, and experience.

Client Navigator Example

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If you need an example job description for a Client Navigator download the one below, alternatively we have many other Healthcare job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Client Navigator do?

The Client Navigator is a key role responsible for ensuring an outstanding client experience for customers in a fast-paced, customer service-oriented environment. This position involves providing excellent customer service, problem solving, and promoting the services and products of the company. The Client Navigator will be responsible for responding to client enquiries, managing customer accounts, and providing advice and assistance to customers in a timely and professional manner. The successful candidate must be able to work independently, possess strong interpersonal and communication skills, and be comfortable working in a dynamic, ever-changing environment.

Client Navigator Role Purpose

The purpose of a Client Navigator job role is to provide support to clients by helping them navigate their journey through the organisation's services and resources. This may include providing advice on how to access services and resources, researching and identifying suitable services and resources, developing strategies and action plans to meet the client's needs, and building strong relationships with clients to ensure they receive the best possible support. The Client Navigator will also provide support and guidance to the organisation's staff and stakeholders, ensuring that the organisation's services are delivered effectively and efficiently.

Client Navigator Role

"Client Navigator" is a job role that involves helping clients identify and access services, resources, and support to meet their needs. This role requires strong interpersonal skills, the ability to effectively manage relationships, and excellent problem-solving skills. Client Navigators provide advice, support, and practical assistance with a variety of tasks, enabling clients to navigate the many services and resources available to them.

Client Navigator Duties

  • Provide clients with guidance on website navigation.
  • Analyse customer behaviour and provide feedback to the web development team.
  • Create and maintain web navigation maps and other documents.
  • Develop and implement navigation-related strategies.
  • Respond to client queries related to navigation.
  • Monitor and report on navigation performance.
  • Test navigation features for usability and accuracy

Client Navigator Requirements

  • Strong knowledge of web technologies
  • Excellent communication skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem solving skills
  • Knowledge of user experience design principles

Client Navigator Skills

  • Excellent communication and interpersonal skills
  • Strong problem-solving and organisational skills
  • Good understanding of different software and systems
  • Ability to work independently and as part of a team

Client Navigator Personal Traits

  • Excellent communication and interpersonal skills
  • Organised and detail-oriented
  • Ability to build strong relationships
  • Knowledge of customer service principles

How to write a Client Navigator Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Client Navigator Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Client Navigator Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Client Navigator Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Client Navigator

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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