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Concessionist Job Description

What does a Concessionist do?

A concessionist is responsible for running a concession stand at various events or venues such as cinemas, theme parks, or sports arenas. They prepare and sell food and beverages to customers, handle cash transactions, and maintain the cleanliness and organization of the concession stand. Additionally, a concessionist may be responsible for inventory management, ordering supplies, and ensuring that all equipment is functioning properly. Good customer service skills and the ability to work in a fast-paced environment are essential for this role.

Our Concessionist job description includes the Concessionist responsibilities, duties, skills, education, qualifications, and experience.

Concessionist Example

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If you need an example job description for a Concessionist download the one below, alternatively we have many other Hospitality and Leisure job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Concessionist do?

The Concessionist is responsible for providing excellent customer service in a retail environment. This role involves operating the till, stocking shelves, processing payments, and assisting customers with their enquiries. The Concessionist must be friendly and helpful, ensuring that customers have a pleasant shopping experience. They must also have an excellent knowledge of their products and be able to communicate effectively with customers. Additionally, the Concessionist must maintain a clean and organized work area and adhere to all store procedures and policies.

Concessionist Role Purpose

The purpose of a Concessionist is to provide excellent customer service and generate sales in a retail environment. The Concessionist is responsible for helping customers find what they are looking for, answering questions, and providing product information, as well as operating the cash register and processing payments. The Concessionist may also be required to restock shelves, fold clothes, and assist with general store maintenance.

Concessionist Role

A Concessionist is responsible for providing customer service in a retail store, ensuring customer satisfaction and maximising sales. They may be responsible for stocking shelves, operating the till, and answering customers' queries.

Concessionist Duties

  • Greeting customers as they enter the cinema and providing them with information about films, show times and other services
  • Responding to customer queries and complaints in a professional and courteous manner
  • Issuing tickets and operating the ticketing system
  • Providing customers with concessions such as drinks, snacks and merchandise
  • Cashing up at the end of the day and balancing the till
  • Checking in customers using electronic scanners
  • Assisting with the set up and tidy up of the cinema

Concessionist Requirements

  • Able to demonstrate excellent customer service skills
  • Able to operate cash registers and other point of sale systems
  • Able to manage and count money accurately
  • Able to work in a busy environment

Concessionist Skills

  • Customer Service
  • Cash Handling
  • Basic Computer Knowledge

Concessionist Personal Traits

  • Good customer service skills
  • Cash handling ability
  • Ability to work in a team
  • Good communication skills
  • Attention to detail

How to write a Concessionist Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Concessionist Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Concessionist Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Concessionist Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Concessionist

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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