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Select Your Job Description

Select Your Job      Description

2. Convert to a Job Advert

2. Convert

Convert to a Job Advert

Convert to a Job Advert

3. Publish across our Job Boards

3. Advertise

Publish across our job boards

Publish across our Job Boards


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Customer Service Officer Job Description

We are searching for a Customer Service Officer with exceptional communication skills and a good work ethic. As a Customer Service Officer, your responsibilities will include answering customer questions and providing support. You will make notes on our computer system and have an optimistic and adaptable attitude.

Customer Service Officer Responsibilities

  • Answer phone, email, and face-to-face customer enquiries
  • Direct customers to online resources
  • Create and maintain reports on customer interactions
  • Attend weekly team meetings
  • Update customer records in our system, including notes about conversations and outcomes
  • Present ideas for improving customer care
  • Participate in team-building activities
  • Develop customer rapport
  • Encourage customers to complete satisfaction surveys
  • Make recommendations to managers to improve customer experience

Customer Service Officer Requirements

  • Customer Service Representative
  • Customer Service Consultant
  • Customer Service Associate
  • Customer Care Representative
  • Previous office or call centre experience

Download FREE!

To download Customer Service Officer Job Description today just enter your email address!

Download Job Description

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