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Enrolment Specialist Job Description

We are recruiting for a responsible Enrolment Specialist to advise and guide candidates in the enrolment process. Working as an Enrolment Specialist you will be responsible for assessing applications, handling documentation, collecting information, entering data and providing customer service.

To succeed as an Enrolment Specialist you should be able to assess the eligibility of candidates for specific programs, make recommendations and maintain meticulous records. An outstanding candidate will demonstrate exceptional communication skills and have a high standard of accuracy.

Enrolment Specialist Responsibilities:

  • Handle questions, issues and provide detailed information on requirements, processes, and policies.
  • Collect information and qualify candidates for programs, services or courses.
  • Ensure that applications are completed correctly and that the required supporting materials have been provided.
  • Enter, updating and reviewing data and records.
  • Provide guidance and recommendations to applicants and prospective candidates.
  • Correspond with applicants and prospective candidates.
  • Process enrolments and dis-enrolments.
  • Assist with billing and payment processing.
  • Conduct information sessions.

Enrolment Specialist Requirements:

  • Experience in the relevant field.
  • Customer service experience is beneficial.
  • Excellent communication skills, both verbal and written.
  • Strong organisational and time management skills.
  • High level of accuracy and attention to detail.
  • Ability to multitask and prioritise.
  • Excellent administrative skills.
  • Strong computer skills and knowledge of database and relevant software programs.
  • Degree preferred.

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