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Order Entry Clerk Job Description

What does an Order Entry Clerk do?

An Order Entry Clerk is responsible for processing new orders and ensuring that all necessary information is accurately entered into the company’s database. They receive purchase orders, invoices, and other related documents, and input all relevant information such as shipping and billing details, products ordered, and pricing. They also communicate with customers to verify order information and resolve any issues that arise during the order process. Additionally, Order Entry Clerks may handle other administrative tasks as needed, such as maintaining customer records and generating various reports. Overall, their primary goal is to ensure that orders are processed efficiently and accurately.

Our Order Entry Clerk job description includes the Order Entry Clerk responsibilities, duties, skills, education, qualifications, and experience.

Order Entry Clerk Example

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If you need an example job description for an Order Entry Clerk download the one below, alternatively we have many other Retail job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does an Order Entry Clerk do?

The Order Entry Clerk is responsible for accurately entering customers’ orders into the company's computer system. They will be required to ensure that all orders are entered in a timely, efficient and accurate manner. Additionally, they will be required to provide customer service to customers via telephone, email, and other channels. The Order Entry Clerk will also be responsible for responding to customer inquiries, processing returns and cancellations, and resolving customer disputes. They will also be required to maintain accurate records and files. This person must have excellent computer skills, a strong customer service focus, and an understanding of customer service principles.

Order Entry Clerk Role Purpose

The purpose of an Order Entry Clerk is to accurately and efficiently process orders received by the company. This includes entering customer orders into the company's order entry system, verifying that all information is correct and complete, and providing customer service by responding to any inquiries regarding order status, pricing, shipping, and other related topics. The Order Entry Clerk may also be responsible for monitoring stock levels, creating invoices, and coordinating with other departments to ensure orders are processed and delivered on time.

Order Entry Clerk Role

Order entry clerks process customer orders accurately and efficiently, entering the relevant data into the company's systems. They may also make contact with customers to confirm orders or answer queries.

Order Entry Clerk Duties

  • Enter customer orders into computer system
  • Process payments
  • Provide customer service
  • Maintain accurate records

Order Entry Clerk Requirements

  • Excellent computer skills
  • Strong communication skills
  • Ability to work independently and as part of a team
  • Good attention to detail

Order Entry Clerk Skills

  • Data Entry
  • Organizational Skills
  • Attention to Detail
  • Customer Service

Order Entry Clerk Personal Traits

  • Organised
  • Attention to detail
  • Accurate data entry
  • Customer service focused

How to write an Order Entry Clerk Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write an Order Entry Clerk Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise an Order Entry Clerk Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Order Entry Clerk Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Order Entry Clerk

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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