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Order Entry Specialist Job Description

What does an Order Entry Specialist do?

An Order Entry Specialist is responsible for processing and managing customer orders for products or services. This can range from taking orders over the phone, through email or online platforms. They ensure accuracy of order information, input orders into the system, track order statuses, and communicate any changes, delays or issues to customers. Furthermore, they may liaise with other departments, such as sales, customer service, and shipping, to ensure timely delivery and customer satisfaction. This role requires strong attention to detail, organisational skills, and communication skills both written and oral.

Our Order Entry Specialist job description includes the Order Entry Specialist responsibilities, duties, skills, education, qualifications, and experience.

Order Entry Specialist Example

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If you need an example job description for an Order Entry Specialist download the one below, alternatively we have many other Retail job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does an Order Entry Specialist do?

Order Entry Specialist:

This role involves providing support to the sales and customer service teams for the processing of customer orders. The Order Entry Specialist will be responsible for entering customer orders into the company’s computer system, ensuring that all information is accurate and up to date. They will also be responsible for managing customer enquiries, resolving any issues related to orders and providing excellent customer service. The ideal candidate will have experience in a similar role, excellent attention to detail and excellent communication skills.

Order Entry Specialist Role Purpose

The purpose of an Order Entry Specialist is to accurately enter customer orders into a computer system, ensuring that all details are recorded correctly and promptly. This role involves liaising with customers, suppliers, and other departments to confirm pricing, availability, and lead times for products and services. The Order Entry Specialist will also be responsible for managing customer queries, resolving issues, and providing updates on order progress.

Order Entry Specialist Role

An Order Entry Specialist is responsible for entering customer orders into a company's computer system, verifying the accuracy of the order, and fulfilling the order in a timely and efficient manner. They must also maintain a high level of customer service and provide accurate product information.

Order Entry Specialist Duties

  • Process customer orders accurately and efficiently
  • Input customer order information into the database
  • Answer customer inquiries about order status
  • Maintain customer records and contact information
  • Provide customer service support for order related issues
  • Resolve customer complaints

Order Entry Specialist Requirements

  • Proficiency in computer applications
  • Excellent customer service skills
  • Strong communication skills
  • Ability to accurately enter data

Order Entry Specialist Skills

  • Excellent customer service
  • Attention to detail
  • Ability to work in a fast-paced environment
  • Ability to work independently
  • Data entry

Order Entry Specialist Personal Traits

  • Excellent communication skills
  • Good attention to detail
  • Ability to work efficiently and accurately

How to write an Order Entry Specialist Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write an Order Entry Specialist Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise an Order Entry Specialist Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Order Entry Specialist Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Order Entry Specialist

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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