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Order Specialist Job Description

What does an Order Specialist do?

An Order Specialist is responsible for processing and managing customer orders in an efficient and timely manner. They ensure that all orders are accurate, complete, and meet the company’s standards. They track inventory levels, handle customer inquiries and complaints, and communicate with suppliers and distributors to ensure that products are delivered on time. Order Specialists may also be involved in tracking shipments, updating records, and generating reports to keep management informed about sales and order processing activities. Their ultimate goal is to provide excellent customer service and help the company maintain a positive reputation in the market.

Our Order Specialist job description includes the Order Specialist responsibilities, duties, skills, education, qualifications, and experience.

Order Specialist Example

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If you need an example job description for an Order Specialist download the one below, alternatively we have many other Retail job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does an Order Specialist do?

A Order Specialist is responsible for managing the end-to-end order fulfilment process from taking customer orders to delivering the product. The Order Specialist must ensure that orders are accurate, complete and delivered on time. They must also be able to manage customer inquiries and complaints in a professional and timely manner. As well as maintaining accurate records of all orders, the Order Specialist must be able to coordinate with other departments to ensure that orders are properly processed and delivered in a timely manner. Other duties include ensuring the accuracy of pricing, inventory management and customer service.

Order Specialist Role Purpose

The purpose of an Order Specialist is to manage and process customer orders in a timely and accurate manner. This involves ensuring that customer orders are received and processed correctly, and that the customer receives the correct product and/or service in a timely and efficient manner. The Order Specialist will also liaise with suppliers to ensure timely delivery of goods and services, and will coordinate with other departments to resolve customer queries. The role will also encompass other administrative duties associated with order processing, such as maintaining customer records and filing orders.

Order Specialist Role

A 'Order Specialist' is responsible for managing and processing orders from customers, ensuring accuracy and timely delivery. This may involve liaising with other departments, following up on orders, creating reports and entering data into a computerised system. The Order Specialist must also provide excellent customer service and offer solutions to any problems that arise.

Order Specialist Duties

  • Provide advice and support to customers regarding the company’s products and services
  • Receive customer orders and enter them into the company’s system
  • Process customer payments
  • Ensure accuracy and completeness of customer orders
  • Resolve customer queries and complaints
  • Monitor customer orders and keep customers informed of order status

Order Specialist Requirements

  • Excellent customer service skills
  • Excellent communication skills
  • Ability to work to deadlines and multitask
  • Previous experience in a similar role

Order Specialist Skills

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • High attention to detail
  • Good organisational and time management skills
  • Ability to work to deadlines
  • Ability to work in a fast-paced environment

Order Specialist Personal Traits

  • Strong organisational skills
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure
  • Able to work to tight deadlines

How to write an Order Specialist Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write an Order Specialist Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise an Order Specialist Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Order Specialist Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Order Specialist

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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