skip to Main Content

Order Taker Job Description

What does an Order Taker do?

An Order Taker is responsible for receiving and processing customer orders for products or services. They work in a variety of settings, such as restaurants, call centres, or online retailers. This role requires excellent communication and customer service skills, as the Order Taker must ensure that the customer’s needs are met and that their order is accurate. They may also need to handle customer complaints or issues, maintain inventory records, and work closely with other members of the sales team. Overall, the Order Taker plays a vital role in ensuring customer satisfaction and maintaining the efficient operation of the business.

Our Order Taker job description includes the Order Taker responsibilities, duties, skills, education, qualifications, and experience.

Order Taker Example

Our Job Advertising Packages

Choose the best package, edit the advert and post your job!

Indeed Sponsored
Google Jobs
LinkedIn Jobs
Guardian Jobs
Industry boards
CV Targeting*
many more
Job Advert Package + Flat Fee Recruitment Services
CV Filtering
Video Interviewing
Interview Scheduling

If you need an example job description for an Order Taker download the one below, alternatively we have many other Retail job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does an Order Taker do?

The Order Taker is responsible for efficiently and accurately taking customer orders over the phone and entering them into the company's ordering system. The Order Taker must have excellent customer service and communication skills, as well as the ability to use a computer system to process orders quickly and accurately. The Order Taker must be able to provide customers with accurate information about products, pricing and availability. The Order Taker must be able to work in a fast-paced environment and must be able to work flexible hours when required.

Order Taker Role Purpose

The purpose of an Order Taker is to take orders from customers, process the orders, and ensure that customers receive the goods or services they have requested in a timely and efficient manner. The Order Taker is responsible for accurately gathering customer information, communicating product availability, providing pricing information, and confirming order details. The Order Taker must also effectively handle customer inquiries, complaints, and requests and resolve any related issues in a professional manner.

Order Taker Role

A job as an Order Taker involves taking orders from customers, either face-to-face, over the phone or online, and then entering the information into a computer system. They may also be responsible for taking payments, resolving customer complaints, and providing additional information and advice.

Order Taker Duties

  • Greet customers in a friendly and professional manner
  • Take orders accurately and enter them into the system
  • Provide customers with accurate information about the menu items
  • Upsell menu items when appropriate
  • Process payments and provide change
  • Assist with customer inquiries and complaints
  • Clear and clean tables
  • Maintain stock and supplies
  • Ensure adherence to health and safety procedures

Order Taker Requirements

  • Greet and take orders from customers
  • Provide customers with information about the menu items
  • Ensure customer satisfaction
  • Answer customer inquiries in a friendly and professional manner
  • Process customer payments

Order Taker Skills

  • Excellent customer service
  • Accurate order taking
  • Professional telephone manner

Order Taker Personal Traits

  • Friendly
  • Organised
  • Good communication skills
  • Ability to work well under pressure

How to write an Order Taker Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write an Order Taker Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise an Order Taker Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting an Order Taker Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire an Order Taker

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

Back To Top