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Parts Counter Person Job Description

What does a Parts Counter Person do?

A Parts Counter Person is responsible for assisting customers in identifying and obtaining the necessary auto parts and accessories to fix or maintain their vehicles. They work in automotive parts stores and dealerships, receive and handle orders, and utilise computer databases to find the needed parts and prices. They offer suggestions and advice on selecting the right parts and accessories, and may also be in charge of inventory management, including ordering new parts and keeping track of stock levels. Additionally, they ensure that all parts and accessories are correctly labelled and priced, and that they adhere to quality standards.

Our Parts Counter Person job description includes the Parts Counter Person responsibilities, duties, skills, education, qualifications, and experience.

Parts Counter Person Example

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If you need an example job description for a Parts Counter Person download the one below, alternatively we have many other Sales job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Parts Counter Person do?

A Parts Counter Person is responsible for providing customer service in a retail parts store. This person is the face of the business and must be able to interact effectively with customers to ensure they have a positive experience. They will be responsible for stocking and organizing parts, providing technical advice and assistance, and helping customers find the right parts for their needs. They must also be able to process payments accurately, and handle customer inquiries and complaints.

Parts Counter Person Role Purpose

The purpose of a Parts Counter Person is to provide excellent customer service to customers by providing them with the accurate parts they need for their vehicles. This involves ascertaining customers' requirements, locating and ordering the necessary parts, and advising them on any additional services or products that might be of use to them. The Parts Counter Person must also maintain accurate records of parts sold and restock shelves as necessary.

Parts Counter Person Role

A parts counter person is responsible for assisting customers in selecting and purchasing the parts needed for their vehicle repair. This typically involves providing advice on the best parts to meet customer needs, taking orders, locating parts from store inventory, and accurately processing payments.

Parts Counter Person Duties

  • Assist customers with parts selection
  • Explain product features and benefits
  • Maintain accurate stock records
  • Provide product knowledge to customers
  • Assist with customer complaints
  • Process customer orders

Parts Counter Person Requirements

  • Managing stock levels
  • Identifying and ordering parts
  • Invoicing customers
  • Maintaining accurate records

Parts Counter Person Skills

  • Excellent customer service skills
  • Ability to work accurately and efficiently
  • Experience with point-of-sale systems
  • Knowledge of automotive parts
  • Ability to lift and carry heavy objects

Parts Counter Person Personal Traits

  • Strong customer service skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and in a fast-paced environment
  • Attention to detail
  • Good organisational and time management skills
  • Ability to accurately count parts and stock items

How to write a Parts Counter Person Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Parts Counter Person Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Parts Counter Person Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Parts Counter Person Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Parts Counter Person

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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