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Patient Services Coordinator Job Description

What does a Patient Services Coordinator do?

A Patient Services Coordinator is responsible for providing efficient and effective administrative support within a healthcare organization. Their role involves managing patient appointments, liaising with physicians and clinical staff to ensure the smooth operation of patient care, and maintaining accurate records of all patient consultations. They also act as a liaison between patients and healthcare providers, ensuring effective communication and resolution of any patient concerns. A Patient Services Coordinator plays a vital role in ensuring patients receive the best possible care and support while accessing healthcare services.

Our Patient Services Coordinator job description includes the Patient Services Coordinator responsibilities, duties, skills, education, qualifications, and experience.

Patient Services Coordinator Example

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If you need an example job description for a Patient Services Coordinator download the one below, alternatively we have many other Healthcare job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Patient Services Coordinator do?

The Patient Services Coordinator is responsible for providing administrative support services to the healthcare team, ensuring the highest possible level of patient care. This position will coordinate patient care and services, schedule appointments, oversee medical records maintenance, provide customer service assistance, and support other administrative tasks as needed.

The successful candidate must have excellent communication and organizational skills, as well as a strong customer service focus. They must be proficient with computer systems, including Microsoft Office programs and have the ability to multitask in a fast-paced setting. Previous experience in a healthcare setting is desirable.

Patient Services Coordinator Role Purpose

The purpose of a Patient Services Coordinator in the UK is to provide a comprehensive, customer-focused service to patients, their families and healthcare professionals. This includes administering and coordinating patient care, delivering timely and accurate information, and providing support to ensure that the patient's needs are met in a safe and efficient manner. They will also be responsible for creating and maintaining medical records, scheduling appointments, billing services, and providing administrative support to the healthcare team.

Patient Services Coordinator Role

The Patient Services Coordinator is responsible for providing administrative and customer service support within a healthcare setting. This includes scheduling appointments, dealing with patient enquiries, maintaining patient records and providing administrative support for clinical and medical staff. The Coordinator must also ensure that patient confidentiality is maintained and that services provided are of a high quality.

Patient Services Coordinator Duties

  • Develop and maintain relationships with patients and healthcare providers
  • Organise patient appointments and coordinate medical services
  • Provide administrative support to medical staff
  • Responsible for ensuring patient records are accurate and up to date
  • Liaise with other medical professionals to ensure best care for patients
  • Supervise and train new staff members

Patient Services Coordinator Requirements

  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Experienced in customer service
  • Experience in health care administration

Patient Services Coordinator Skills

  • Communication and interpersonal skills
  • Knowledge of medical terminology
  • Organizational and time management skills
  • Computer literacy and data entry skills

Patient Services Coordinator Personal Traits

  • Strong interpersonal and communication skills
  • Excellent organisational and time management skills
  • Confidence and the ability to work well under pressure
  • Ability to work as part of a team as well as independently
  • Flexible attitude and approach to work
  • Ability to maintain confidentiality

How to write a Patient Services Coordinator Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Patient Services Coordinator Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Patient Services Coordinator Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Patient Services Coordinator Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Patient Services Coordinator

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

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