Skip to content

Postal Clerk Job Description

What does a Postal Clerk do?

A Postal Clerk is responsible for sorting, distributing and processing mail and packages by hand or using automated equipment. They work for postal services, courier companies, and other organizations that handle large volumes of correspondence. Postal clerks must be detail-oriented, efficient and able to work well under pressure, as they may have to meet strict deadlines. They should also possess excellent communication skills, as they may need to interact with customers, colleagues and suppliers in person, by telephone and via email. Other duties may include handling money, selling stamps and postal products, and maintaining records.

Our Postal Clerk job description includes the Postal Clerk responsibilities, duties, skills, education, qualifications, and experience.

Postal Clerk Example

Our Job Advertising Packages

Choose the best package, edit the advert and post your job!

Indeed Sponsored
Google Jobs
LinkedIn Jobs
Guardian Jobs
Industry boards
CV Targeting*
many more
Job Advert Package + Flat Fee Recruitment Services
CV Filtering
Video Interviewing
Interview Scheduling

If you need an example job description for a Postal Clerk download the one below, alternatively we have many other Public Sector job description samples and a job description library with over 3000 job descriptions templates that you can download for free.

What does a Postal Clerk do?

The Postal Clerk is responsible for providing a high level of customer service in a busy post office environment. They must accurately process mail, handle customer queries and complaints, and accurately calculate postage costs. They must also ensure that mail is sorted and dispatched in a timely manner. The postal clerk must be organized and have excellent communication skills as they will be dealing with customers on a daily basis. A good knowledge of postal regulations and services is essential.

Postal Clerk Role Purpose

The purpose of a Postal Clerk role is to provide a professional and efficient mail service to customers, ensuring that all mail is sorted, distributed and delivered in a timely fashion. This will include managing the sorting, dispatch and delivery of mail and parcels, processing payments, providing advice to customers on postal services and operating a range of postal equipment.

Postal Clerk Role

Postal clerks are responsible for sorting and delivering mail, as well as providing customer service in post offices. They also process parcel and money orders, handle customer inquiries, and provide advice on postal services.

Postal Clerk Duties

  • Processing incoming and outgoing mail
  • Sorting mail and parcels
  • Delivering mail to customers
  • Packaging items for delivery
  • Operating franking machines
  • Assisting customers with postal inquiries

Postal Clerk Requirements

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Good numeracy and literacy skills
  • Ability to handle cash responsibly

Postal Clerk Skills

  • Excellent customer service skills
  • Attention to detail
  • Good organisational skills
  • Ability to work on own initiative
  • Good communication and interpersonal skills

Postal Clerk Personal Traits

  • Excellent customer service skills
  • Ability to work in a fast paced environment
  • Ability to work with accuracy and attention to detail
  • Good numeracy skills

How to write a Postal Clerk Job Advert

Use our job advert template to write a job advert for posting on job sites and job boards. Our job advertising templates are carefully created to help you reach your audience and beat the competition to the best talent.

A job description informs the reader about a job, whereas a job advert’s main objective is to sell the job opportunity to attract as many suitable applicants possible. A job advert maybe the first touch-point a candidate has with your company so it is important to create a great impression.

Job Advertisements should enticing, so considering using short, exciting language which get the reader’s attention.

How to write a Postal Clerk Job Description

To write a job description, we recommend starting with a job description template from our job description library, which contains examples for 800+ positions and professions. Our job description examples include a job summary with duties and responsibilities and skills and requirements, which can be personalised for your job vacancy.

Job Description Advice - Guidance on How to Personalise a Postal Clerk Job Specification

The hiring process and recruiting new employees to fill your key roles requires a degree of personalisation if you are to attract the best employees in a competitive employment market. The right person for a crucial role or more senior roles will likely have other employers targeting them. As your job description will be the first point of contact, you need to nail your pitch and provide the best possible service.

Job Description Tips - Help on formatting a Postal Clerk Job Specification

When creating your bespoke description and advert, you should cover and promote these points:

Job title: This should accurately reflect the role and include keywords that top talent might be using to search for jobs.

Job duties: The day to day duties, such as administrative tasks, which vary depending on the company and inform the candidate if they can complete the role.

Technical skills: These are the hard skills required through training, such as proficiency with Microsoft Office.

Soft skills: These include the interpersonal skills and general abilities the right candidates will possess. For example, the competency to prioritise multiple tasks, handle customer queries and customer complaints, work alone, or build a good relationship with coworkers.

The company's culture: Highlighting your company culture and values ensures employees thrive and find outstanding job satisfaction. Candidates that are not the right fit won’t waste their time completing the application process, meaning you can focus on qualified individuals and hire in a more timely manner.

Career progression: Including the career path will entice candidates looking for career growth. 

Training and development programs: Smaller companies may need employees with previous experience or provide educational assistance over internal training offered by larger organisations with more significant resources. 

Employee benefits: Compensation and benefits often fail to appear in job ads and while you may want to hold your cards close to your chest, failing to include them is a mistake. Consider answering common questions, such as working hours and paid leave. Researching the average salary for the role in these early stages will ensure you don’t waste your interviewer’s and the candidate’s time.

Skill gaps: Your company may need to bring in new skills beyond those required to complete the key role and duties. Thinking on an organisational level can be beneficial when contemplating skills diversity.

Legal requirements: Ensure your job advert and description does not ask for inappropriate or discriminatory personal details, such as age, marital status, or religion.

How to Hire a Postal Clerk

Once you have selected your Job Description download it or convert it to a Job Advert. From here you can post/advertise your job across our network of job boards. If you wish to use the job description for a CV Template click through for advice and Convert to a CV

Back To Top